IT Support Specialist — Advanced Troubleshooting & Training

Moffatt; Raleigh (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Family coverage

HSA match

Wellness program

Paid time off

Paid holidays

401(k) match

Life insurance

Tuition reimbursement

Training opportunities

Pet insurance

Job summary

Moffatt & Nichol is seeking an IT Support Specialist to join our Raleigh office. As part of the IT Group, you will provide advanced computer support to employees across locations, handling software, hardware, and mobile devices via email, trouble tickets, and phone.

You may also train and mentor less experienced team members. The role requires strong technical skills, the ability to work independently within established procedures, and a customer-focused approach to end-user support in a dynamic

Qualifications

• Bachelor’s degree, associates degree, or related IT certification(s) preferred but not required
• Related work experience (5+ years) providing technical support in a professional environment preferred
• Understanding of advanced IT concepts and functions
• Work independently within established procedures associated with the specific job function
• Positive attitude with a willingness to learn and work within a team
• All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171
• Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire

Responsibilities

• Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty
• Reply to help desk tickets, answer the help desk phone line
• Provide training and mentoring for the other IT Support Specialists
• Update and maintain our WDS imaging server.
• Actively maintain our documentation and inventory using various software applications
• Assist the Network Operations Manager with various tasks upon approval from the IT Manager
• Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations

Skills

Technical support

Customer service

Troubleshooting

Documentation

Education

Bachelor’s degree / related IT certifications

Tools

One Note

Excel

Lansweeper

Active Directory

Job description

Moffatt & Nichol is seeking an IT Support Specialist to join our Raleigh office. As part of the IT Group, you will provide advanced computer support to employees across locations, handling software, hardware, and mobile devices via email, trouble tickets, and phone.

You may also train and mentor less experienced team members. The role requires strong technical skills, the ability to work independently within established procedures, and a customer-focused approach to end-user support in a dynamic