IT Support Specialist

CRB Workforce; Chico (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Full benefits

Job summary

CRB Workforce, LLC seeks an IT Support Specialist in Chico, California for a contract-to-hire opening. The role handles Tier 2/3 support, server and network device administration, and direct client interaction.

You will deploy hardware, support Windows and Mac, manage WAN/LAN, routers and firewalls, and assist with printing and related software. Strong communication and core IT knowledge are essential.

We offer full benefits and an equal opportunity employer policy.

Qualifications

• Experience in a managed services environment at the Tier 2/3 level.
• Hands-on expertise with servers, firewalls, switches, and routers.
• Strong networking fundamentals and protocols in real-world networks.
• Excellent interpersonal and communication abilities for client interactions by phone/video.
• Solid grasp of core IT concepts.
• Familiarity with printing processes; print software is a plus.

Responsibilities

• Deploy hardware and support software across network peripherals, Microsoft servers, and both PC and Mac machines.
• Deliver network-level technical assistance covering WAN and LAN connectivity, routers, firewalls, and security.
• Engage with clients, updating incident status and notifying them of changes or interruptions.
• Handle printing support and troubleshooting across Windows and Mac OS, including print driver configuration.
• Record completed work in tickets and build configuration entries in PSA and related docs.
• Coordinate with colleagues via MS Teams and Outlook.

Skills

Tier 2/3 support

Servers

Firewalls

Networking basics

Printing processes

Interpersonal communication

IT concepts

Tools

MS Teams

Outlook

PSA

Job description

We are currently looking for a IT Support Specialist. We have 1 open position.

Location

Chico, California

Salary

$24-28/hr

Benefits

Full benefits

Type

Contract to Hire

Sponsorship Available

No

Must have skills

• Background working within a managed services environment at the Tier 2 or Tier 3 support level
• Proven hands-on expertise with servers, firewalls, network switches, and routers
• Solid command of networking fundamentals and protocols, backed by substantial real-world networking practice
• Excellent interpersonal and communication abilities, as this position involves daily direct interaction with clients over phone and video calls
• Well-rounded grasp of core IT concepts
• Familiarity with printing processes required; prior exposure to print-related software is a strong advantage

Responsibilities

• Deploy hardware and support software programs across network peripherals, Microsoft servers, and both PC and Mac machines
• Deliver network-level technical assistance covering WAN and LAN connectivity, routers, firewalls, and security
• Engage with clients as needed, updating them on incident status and alerting them to upcoming changes or scheduled service interruptions
• Handle printing support and general troubleshooting across Windows and Mac operating systems, including configuring print drivers using recommended practices
• Record completed work in tickets and build configuration entries within our PSA and related documentation platforms
• Maintain prompt coordination with colleagues through MS Teams and Outlook

CRB Workforce, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.