IT Support Specialist (Tier 1-2)

CSAGH; Harrisburg (Dauphin County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading educational institution is seeking an IT Support Specialist (Tier 1-2) to provide hands-on and remote support for technology needs. The role involves assisting staff and students with devices, troubleshooting issues, and maintaining classroom technology. Candidates should possess strong customer service skills and a commitment to supporting the school's mission through technology.

Qualifications

• 1-2 years of experience in IT support or customer-facing help desk role preferred.
• Working knowledge of Windows, Google Workspace, and Microsoft 365.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to Tier 1 help desk tickets and support requests.
• Assist staff, students, and faculty with devices and software.
• Troubleshoot basic networking, login, and access issues.

Skills

Customer service

Communication

Troubleshooting

Interpersonal skills

Education

High school diploma or equivalent

IT certifications preferred

Tools

Windows

Google Workspace

Microsoft 365

Job description

Job Summary:
As the IT Support Specialist (Tier 1-2), you will serve as the primary contact for daily IT support needs. You will provide hands-on and remote support for end-user devices, software, account access, and classroom or office technology. Your goal is to support the school’s mission by providing responsive, hands-on support that enables teachers, students, and staff to use technology effectively.

Desired Attributes:

• Professes a strong Christian faith in Jesus Christ and demonstrates regular attendance at a Bible-believing church aligned with the CSAGH Statement of Faith.
• Agrees with and upholds the principles outlined in Articles II, III, and XII, section 1 of the Constitution of the Christian School Association of Greater Harrisburg, Pennsylvania.
• Exhibits a clear commitment to Christian Education and a wholehearted embrace of CSAGH's vision.
• A heart for Christian service and a desire to support educational ministry through technology.
• Displays strong interpersonal skills, specifically good customer service skills, and able to communicate clearly and professionally.
• Self-motivated, dynamic, well-organized, and adaptable individual with the ability to work independently as well as with a team.
• Willing to engage in professional development training as needed.

Key Responsibilities:

• Respond to Tier 1 help desk tickets and support requests in a timely manner.
• Assist staff, students, and faculty with devices and software.
• Troubleshoot basic networking, login, and access issues.
• Set up and maintain classroom and office technology.

• Maintain accurate documentation of issues and solutions in the ticketing system for all issues resolved.

• Escalate unresolved issues when appropriate to the Systems & Network Administrator or IT Director through effective communication.
• Remain available for occasional after-hours maintenance, upgrades, or emergency support.
• Travel as needed between campuses and to off-site locations (e.g., stores or vendors) to support technology operations.
• Perform other duties as assigned by supervisor.

Qualifications:

• High school diploma or equivalent required, college coursework or IT certifications preferred.
• 1–2 years of experience in IT support or customer-facing help desk role preferred.
• Working knowledge of Windows, Google Workspace, and Microsoft 365.
• Excellent interpersonal and communication skills; able to assist users with patience and professionalism.
• Ability to prioritize and resolve technical issues efficiently.
• Organized, reliable, and able to follow procedures consistently.

Physical Requirements:

• The ability to stand, sit, move around for extended periods, use hands to handle or feel, and reach with hands and arms.
• Lifting up to 50 pounds unassisted, bending, and carrying materials and supplies.
• Physical and mental acuity to operate a computer and other technology devices.
• Effective communication, both verbal and written, and listen regularly.
• The ability to travel between school campuses and stores as required.