A - 5/16 - 764156 - Technical Support Specialist

Focused HR Solutions; Cranston (PA, RI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support Specialist for a 6+ month role in Bellefonte, PA. The position involves providing tier 1 and 2 helpdesk support, configuring systems, and ensuring user satisfaction. Candidates must be local and work on-site during EST business hours. This is an excellent opportunity for those with experience in Windows environments and helpdesk support.

Qualifications

• 2+ years experience with Microsoft Windows 11.
• 1+ year experience with Microsoft Windows Server 2019/2022, Active Directory, and Office 365.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support.
• Configure and install personal computers and peripherals.
• Monitor and respond to user-created tickets.

Skills

Microsoft Windows 11

Microsoft Windows Server 2019

Microsoft Active Directory

Microsoft Office 365

Tools

Microsoft Endpoint Configuration Manager

Job description

100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only – No Relocation Allowed. Candidate is responsible for travel costs to report on-site. All remote work must be completed in the United States.

Candidate must work EST Business Hours.

Our client has an opening for a Technical Support Specialist, position # 764156. This role is for 6+ months, with an option of extension, and requires 100% on-site work in Bellefonte, PA. (Must be local to Centre County PA and work EST hours).

If interested, please submit:

• Your current resume
• Your hourly rate

Resumes are due ASAP. Below is the job description:

Job Description

The client seeks a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be at the agency’s Centre County Regional Office:

595 E. Rolling Ridge Dr.
Bellefonte, PA 16823

The successful candidate must meet or exceed deadlines while performing duties including:

• Providing Tier 1 and Tier 2 helpdesk support via hands-on, telephone, and remote assistance for local and field staff.
• Configuring and installing personal computers, laptops, and tablets.
• Installing approved peripheral hardware, including networked and local printers, multi-function devices, and agency-specific hardware.
• Monitoring and responding to user-created tickets via the agency helpdesk system.
• Providing basic hardware and software training related to desktop use and network access.
• Working towards departmental and project deadlines.
• Documenting and presenting recommendations for issue/risk remediation to team leads and managers.
• Performing other duties as assigned.

Requirements

• Microsoft Windows 11 - 2+ years
• Microsoft Windows Server 2019 / 2022 - 1+ year
• Microsoft Active Directory - 1+ year
• Microsoft Office 365 - 1+ year

Desired: Microsoft Endpoint Configuration Manager - 1+ year