Help Desk Support Specialist

TalentBridge; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Help Desk Support Specialist to deliver exceptional customer service and problem resolution. This role involves providing technical support to internal users, troubleshooting issues, and maintaining high standards in a fast-paced environment. Ideal candidates will have 1-2 years of experience in a Tier 1 or Tier 2 support role and possess strong communication skills.

Qualifications

• 1-2 years of Help Desk support experience in a Tier 1 or Tier 2 environment.
• Strong communication skills—both verbal and written.
• Adaptable and dependable in a fast-paced environment.

Responsibilities

• Provide technical and operational support to internal users via phone and email.
• Troubleshoot and resolve issues with professionalism.
• Maintain adherence to strict scheduling guidelines.

Skills

Customer Service

Problem Resolution

Communication

Technical Proficiency

Tools

ServiceNow

Microsoft Office

Job description

Help Desk Support Specialist

Join a collaborative support environment as a Help Desk Support Specialist focused on delivering exceptional customer service and problem resolution via phone and email. This is a great opportunity for individuals with call center or Level 1-2 tech support experience who are comfortable working across platforms in a structured environment.

Key Responsibilities:

• Provide technical and operational support to internal users via phone and email
• Troubleshoot and resolve issues with professionalism and a customer-first mindset
• Maintain adherence to strict scheduling guidelines in a high-volume support environment
• Review and resolve low-complexity issues following established procedures
• Deliver information clearly to internal clients, escalating when necessary

Required Qualifications:

• 1-2 years of Help Desk support experience in a Tier 1 or Tier 2 environment
• Basic technical proficiency and familiarity with Microsoft Office
• Strong communication skills—both verbal and written
• Adaptable, flexible, and dependable in a fast-paced, schedule-driven environment

Preferred Experience:

• Level 1 or Level 2 help desk support
• Broad technical exposure across multiple platforms including ticketing systems such as ServiceNow
• Experience working in a large corporate environment
• Experience resolving issues rather than simply documenting or escalating them

Shifts are 9-6 or 11-8 pm, 100% onsite. This is a 12-month contract with the potential for extension or hire.