IT Support Specialist: Tech Troubleshooter & Client Help

Pixel Innovations; Norge (OK); On-site; USD 16,000 - 19,000; Full time

Job summary

Pixel Innovations is seeking an IT Support Specialist to join our team in the US. The role involves providing technical support to clients, troubleshooting hardware/software and network issues, and installing systems and applications.

You will maintain records and collaborate with the IT team to resolve complex problems. This full-time position offers immediate start with access to remote support tools and a customer-focused environment.

Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience).
• Strong knowledge of computer hardware, software, and network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer service-oriented with strong communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to client inquiries and provide technical support via phone, email, or remote access tools
• Troubleshoot hardware, software, and network issues
• Install and configure computer systems and applications
• Maintain accurate records of all support interactions
• Collaborate with IT team to resolve complex issues

Skills

Technical Support

Troubleshooting

Customer Service

Network & OS Knowledge

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

Pixel Innovations is seeking an IT Support Specialist to join our team in the US. The role involves providing technical support to clients, troubleshooting hardware/software and network issues, and installing systems and applications.

You will maintain records and collaborate with the IT team to resolve complex problems. This full-time position offers immediate start with access to remote support tools and a customer-focused environment.