IT Support Specialist: Solve, Support, and Grow

East Penn Manufacturing; Lyons (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Health insurance (medical, dental, V</

401K with company match

Paid holidays and vacation

Job summary

East Penn Manufacturing is seeking an IT Support Specialist to deliver technical support for business applications and technology solutions. You will work with end users, IT analysts, and developers to ensure reliable performance of critical systems across the organization.

The role emphasizes problem-solving, customer service excellence, and collaboration in a fast-paced environment. Bachelor’s degree in a related field and IT certifications are preferred, with opportunities for growth in a

Qualifications

• Customer-focused IT support with strong service orientation.
• Solid troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication; able to explain tech to non-technical audiences.
• Good organizational skills and ability to manage multiple priorities.
• Working knowledge of common IT infrastructure, business applications, and software.
• Experience supporting ERP systems is a plus.

Responsibilities

• Provide technical support for business applications and technology solutions.
• Perform daily and weekly processing activities within supported applications.
• Manage user security, permissions, and access rights.
• Respond to incidents and service requests via the ticketing system.
• Troubleshoot issues from simple to complex; document activity and outcomes.
• Collaborate with IT and business teams to implement improvements and solutions.
• Support system integrations and application support initiatives.

Skills

Customer Service

Troubleshooting

Communication

Explain Tech to Non-Tech

Time Management

IT Knowledge

ERP Experience

Education

Bachelor's degree in IT/CS/IS

Tools

ERP Systems

Job description

East Penn Manufacturing is seeking an IT Support Specialist to deliver technical support for business applications and technology solutions. You will work with end users, IT analysts, and developers to ensure reliable performance of critical systems across the organization.

The role emphasizes problem-solving, customer service excellence, and collaboration in a fast-paced environment. Bachelor’s degree in a related field and IT certifications are preferred, with opportunities for growth in a