IT Support Specialist — Service Desk & Field Tech

Astera Cancer Care; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (Day 1)

Dental, Vision, Life Insurance

Short & Long-Term Disability

401(k) Plan

Generous PTO

Job summary

New York Cancer & Blood Specialists is seeking an IT Support Specialist – Service Desk & Field Support in Yorktown, NY. The role provides frontline technical support for end users, including imaging, setup, maintenance, and on-site visits across multiple locations.

The ideal candidate has 1.5+ years in IT support, strong troubleshooting, and experience with Active Directory. Travel between NYCBS sites is required; ServiceNow experience is preferred.

Qualifications

• 1.5+ years of IT support experience or service desk background.
• Strong troubleshooting across hardware, software, and basic networking.
• Experience with Active Directory and onboarding/offboarding processes.
• Ability to multitask and communicate effectively with users and teams.

Responsibilities

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance.
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals.
• Log, track, and manage support tickets using ServiceNow with timely resolution and documentation.
• Support onboarding/offboarding, including account setup, permissions, and hardware deployment.
• Perform imaging, setup, maintenance, and upgrades of end-user devices.
• Escalate complex issues to appropriate IT teams.
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams.
• Maintain and contribute to internal documentation and knowledge base resources.

Skills

IT support experience

Troubleshooting

Active Directory

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

CompTIA A+/Network+

Job description

New York Cancer & Blood Specialists is seeking an IT Support Specialist – Service Desk & Field Support in Yorktown, NY. The role provides frontline technical support for end users, including imaging, setup, maintenance, and on-site visits across multiple locations.

The ideal candidate has 1.5+ years in IT support, strong troubleshooting, and experience with Active Directory. Travel between NYCBS sites is required; ServiceNow experience is preferred.