IT Support Specialist

OneOncology, LLC; New York (NY); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health Insurance (Day 1)

Dental, Vision, Life Insurance

Short & Long-Term Disability

401(k) Plan

Generous PTO

Job summary

New York Cancer & Blood Specialists is seeking an IT Support Specialist to deliver frontline and desk-side technical assistance across clinical and administrative staff. The role involves imaging, device deployments, account provisioning, and onsite travel between NYCBS locations in Brooklyn and Yorktown, NY.

You will troubleshoot hardware, software, and networking issues, log tickets in ServiceNow, and contribute to knowledge base while ensuring excellent user experience and rapid issue

Qualifications

• 1.5+ years of IT support experience in a service desk or help desk.
• Strong troubleshooting across hardware, software, and basic networking.
• Working knowledge of Active Directory.
• Excellent communication and customer-focused approach.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
• Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
• Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
• Perform imaging, setup, maintenance, and upgrades of end-user devices
• Escalate complex or recurring issues to appropriate IT teams
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams
• Maintain and contribute to internal documentation and knowledge base resources

Skills

IT support

Active Directory

Troubleshooting

Customer service

On-site travel

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Job description

Why Join Our Team?

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.

If you want to be part of a growing organization committed to healing, hope, and advanced care , join us and help make a meaningful impact!

Job Description:

IT Support Specialist – Service Desk & Field Support
Location: Brooklyn, NY
Organization: New York Cancer & Blood Specialists

Why Join Us?

At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.

In This Role, You Will:

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
• Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
• Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
• Perform imaging, setup, maintenance, and upgrades of end-user devices
• Escalate complex or recurring issues to appropriate IT teams
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams
• Maintain and contribute to internal documentation and knowledge base resources

We Require:

• 1.5+ years of experience in IT support, help desk, or service desk environment
• Strong troubleshooting skills across hardware, software, and basic networking
• Working knowledge of Active Directory
• Excellent communication and interpersonal skills with a customer-focused approach
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications:

• Experience with ITSM tools (ServiceNow preferred)
• CompTIA A+, Network+, or equivalent certification
• Experience in healthcare IT or supporting clinical applications
• Bachelor’s degree or equivalent experience

Working Conditions:

• Onsite role based in Yorktown, NY
• Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
• Participation in on-call rotation, including weekends and after-hours support
• Ability to lift and move equipment up to 50 lbs
• Schedule: Monday – Friday with additional weekend/project work as needed

Compensation & Benefits:

• Salary: Starting at $30.00/hour
• Benefits Include:
  • Health Insurance (Day 1)
  • Dental, Vision, Life Insurance
  • Short & Long-Term Disability
  • 401(k) Plan
  • Generous PTO