IT Support Specialist

Astera Cancer Care; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (Day 1)

Dental, Vision, Life Insurance

Short & Long-Term Disability

401(k) Plan

Generous PTO

Job summary

New York Cancer & Blood Specialists is seeking an IT Support Specialist – Service Desk & Field Support in Yorktown, NY. The role provides frontline technical support for end users, including imaging, setup, maintenance, and on-site visits across multiple locations.

The ideal candidate has 1.5+ years in IT support, strong troubleshooting, and experience with Active Directory. Travel between NYCBS sites is required; ServiceNow experience is preferred.

Qualifications

• 1.5+ years of IT support experience or service desk background.
• Strong troubleshooting across hardware, software, and basic networking.
• Experience with Active Directory and onboarding/offboarding processes.
• Ability to multitask and communicate effectively with users and teams.

Responsibilities

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance.
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals.
• Log, track, and manage support tickets using ServiceNow with timely resolution and documentation.
• Support onboarding/offboarding, including account setup, permissions, and hardware deployment.
• Perform imaging, setup, maintenance, and upgrades of end-user devices.
• Escalate complex issues to appropriate IT teams.
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams.
• Maintain and contribute to internal documentation and knowledge base resources.

Skills

IT support experience

Troubleshooting

Active Directory

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

CompTIA A+/Network+

Job description

Why Join Our Team?At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!Job Description:IT Support Specialist – Service Desk & Field SupportLocation: Brooklyn, NYOrganization: New York Cancer & Blood SpecialistsWhy Join Us?At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.In This Role, You Will:Provide first and second-level technical support to end users via phone, remote access, and in-person assistanceTroubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripheralsLog, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentationSupport onboarding and offboarding processes, including account setup, permissions, and hardware deploymentPerform imaging, setup, maintenance, and upgrades of end-user devicesEscalate complex or recurring issues to appropriate IT teamsTravel between NYCBS sites to provide onsite support for clinical and administrative teamsMaintain and contribute to internal documentation and knowledge base resourcesWe Require:1.5+ years of experience in IT support, help desk, or service desk environmentStrong troubleshooting skills across hardware, software, and basic networkingWorking knowledge of Active DirectoryExcellent communication and interpersonal skills with a customer-focused approachAbility to multitask and prioritize in a fast-paced environmentPreferred Qualifications:Experience with ITSM tools (ServiceNow preferred)CompTIA A+, Network+, or equivalent certificationExperience in healthcare IT or supporting clinical applicationsBachelor’s degree or equivalent experienceWorking Conditions:Onsite role based in Yorktown, NYLocal travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)Participation in on-call rotation, including weekends and after-hours supportAbility to lift and move equipment up to 50 lbsSchedule: Monday – Friday with additional weekend/project work as neededCompensation & Benefits:Salary: Starting at $30.00/hourBenefits Include:Health Insurance (Day 1)Dental, Vision, Life InsuranceShort & Long-Term Disability401(k) PlanGenerous PTO