Healthcare IT Support Specialist - Desk & Field

New York Cancer & Blood Specialists; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health Insurance (Day 1)

Dental, Vision, Life Insurance

Short & Long-Term Disability

401(k) Plan

Generous PTO

Job summary

New York Cancer & Blood Specialists is seeking an IT Support Specialist to maintain desktop hardware, software, and network services across sites. This onsite role requires traveling between NYCBS locations to assist clinical and administrative teams, with an emphasis on quick issue resolution and excellent customer service.

You will log tickets in ServiceNow, assist with onboarding, imaging devices, and contribute to knowledge base.

Qualifications

• 1.5+ years of IT support experience.
• Strong troubleshooting across hardware, software, and networking.
• Working knowledge of Active Directory.
• Excellent communication and customer-focused attitude.
• Able to multitask in a fast-paced environment.

Responsibilities

• Provide first and second-level technical support to end users via phone, remote access, and in-person assistance.
• Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals.
• Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation.
• Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment.
• Perform imaging, setup, maintenance, and upgrades of end-user devices.
• Escalate complex or recurring issues to appropriate IT teams.
• Travel between NYCBS sites to provide onsite support for clinical and administrative teams.
• Maintain and contribute to internal documentation and knowledge base resources.

Skills

IT support

Active Directory

Communication

Multitasking

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

New York Cancer & Blood Specialists is seeking an IT Support Specialist to maintain desktop hardware, software, and network services across sites. This onsite role requires traveling between NYCBS locations to assist clinical and administrative teams, with an emphasis on quick issue resolution and excellent customer service.

You will log tickets in ServiceNow, assist with onboarding, imaging devices, and contribute to knowledge base.