IT Support Specialist - Secret-Cleared Mission Systems

ManTech; Aiea (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

ManTech seeks motivated IT Support Specialists to join our team on Oahu, Hawaii and Dallas, Texas. The role includes overseeing support workflows, coordinating escalation resolutions, and managing IT assets for accountability in a mission-critical environment.

Qualified candidates may hold a Secret Clearance and possess certifications like CompTIA Security+. Senior, mid, and junior levels are available depending on experience, with opportunities to mentor staff and support secure infrastructure

Qualifications

• High school diploma and 10+ years of position-relevant experience (degree may substitute for 2 years).
• Professional-level IT certifications (e.g., CompTIA Security+).
• Middle level: High school diploma and 3+ years of position-relevant experience (degree may substitute for 2 years).
• Foundational IT certifications (e.g., CompTIA A+).
• Junior level: CompTIA Security+ or equivalent IAT Level II certification.

Responsibilities

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.
• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.
• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.
• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.
• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.
• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.
• Provides leadership, guidance, and mentoring to subordinate staff.

Education

CompTIA Security+

Bachelor's degree (substitution for 2 years experience)

CompTIA A+

Job description

ManTech seeks motivated IT Support Specialists to join our team on Oahu, Hawaii and Dallas, Texas. The role includes overseeing support workflows, coordinating escalation resolutions, and managing IT assets for accountability in a mission-critical environment.

Qualified candidates may hold a Secret Clearance and possess certifications like CompTIA Security+. Senior, mid, and junior levels are available depending on experience, with opportunities to mentor staff and support secure infrastructure