IT Support Specialists

ManTech; Aiea (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

ManTech seeks motivated IT Support Specialists to join our team on Oahu, Hawaii and Dallas, Texas. The role includes overseeing support workflows, coordinating escalation resolutions, and managing IT assets for accountability in a mission-critical environment.

Qualified candidates may hold a Secret Clearance and possess certifications like CompTIA Security+. Senior, mid, and junior levels are available depending on experience, with opportunities to mentor staff and support secure infrastructure

Qualifications

• High school diploma and 10+ years of position-relevant experience (degree may substitute for 2 years).
• Professional-level IT certifications (e.g., CompTIA Security+).
• Middle level: High school diploma and 3+ years of position-relevant experience (degree may substitute for 2 years).
• Foundational IT certifications (e.g., CompTIA A+).
• Junior level: CompTIA Security+ or equivalent IAT Level II certification.

Responsibilities

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.
• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.
• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.
• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.
• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.
• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.
• Provides leadership, guidance, and mentoring to subordinate staff.

Education

CompTIA Security+

Bachelor's degree (substitution for 2 years experience)

CompTIA A+

Job description

MANTECH seeks motivated, career and customer-oriented IT Support Specialists to join our team in Oahu Hawaii and Dallas Texas.

Responsibilities Include But Are Not Limited To

• Approves and monitors the technical support workflow for a diverse range of hardware and software platforms.
• Coordinate the resolution of escalated technical issues involving network connectivity and enterprise applications.
• Authorize the distribution of IT assets and the maintenance of detailed equipment inventories for organizational accountability.
• Oversee the day-to-day operation of Information Technology and Security Groups within a regional distribution framework.
• Coordinate technical assistance for forward-deployed personnel to ensure the continuous availability of critical mission systems.
• Validate the setup and maintenance of secure IT infrastructure required for large-scale military exercises in the Pacific.
• Provides leadership, guidance, and mentoring to subordinate staff.

NOTE: Multiple levels of seniority are available based on qualifications and experience. Please see below.

Minimum Qualifications

Senior Level

• High school diploma and 10+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
• Professional-level IT certifications (e.g., CompTIA Security+).

Mid Level

• High school diploma and 3+ years of position-relevant experience (A bachelor’s degree may be substituted in lieu of 2 years of additional experience).
• Foundational IT certifications (e.g., CompTIA A+).

Junior Level

• CompTIA Security+ or equivalent IAT Level II certification.
• Ability to follow established technical SOPs and maintain accurate technical records.

Preferred Qualifications

• 12+ years of position-relevant experience.
• Experience working in a military IT help desk or network operations center.
• Proficiency in troubleshooting military-unique software and hardware.

Clearance Required

• Must hold an active Secret Clearance

Physical Requirements

• The person in this position must be able to remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.