IT Support Specialist: Remote & Onsite

Medpace; Cincinnati (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Occasional WFH after training

Health benefits

Paid time off

Job summary

Medpace, headquartered in Cincinnati, OH, seeks an IT Support professional to provide remote and onsite assistance for a global organization. The role covers user account administration, hardware and software support, and issue resolution.

The candidate should have a bachelor’s degree in IT-related field and 1+ year of Help Desk/IT Support experience, with familiarity in AD, Office 365, and Adobe products. Join a collaborative team that values continuous learning and cross-functional work.

Qualifications

• Bachelor's degree in Information Systems, Information Technology or other IT related field.
• 1+ years of experience in a Help Desk or IT Support type role.
• Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus.

Responsibilities

• User account administration for network, e-mail, and other applications
• Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
• Research and resolve technical problems of equipment and software applications
• Respond to tickets, telephone calls, e-mails, and requests for technical support
• Document, track, and monitor problems to ensure timely resolutions
• Testing of new technology and applications

Skills

PC hardware

Help desk

IT support

Education

Bachelor's degree in Information Systems/IT

Tools

Active Directory

Office 365

Adobe products

Cloud-based applications

Job description

Medpace, headquartered in Cincinnati, OH, seeks an IT Support professional to provide remote and onsite assistance for a global organization. The role covers user account administration, hardware and software support, and issue resolution.

The candidate should have a bachelor’s degree in IT-related field and 1+ year of Help Desk/IT Support experience, with familiarity in AD, Office 365, and Adobe products. Join a collaborative team that values continuous learning and cross-functional work.