IT Support Specialist — 24/7 Helpdesk & Projects

Plazahotelelpaso; Camp Hill (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401k company match

Life insurance

TELUS Health access

Travel discounts

Job summary

HHM Hotels seeks an IT Support Specialist to provide technical assistance via remote control, phone, and on-site. You will manage ticketing, contribute to the knowledge base, and support projects with department managers.

You will install systems, troubleshoot networks and software, and participate in a 24/7 on-duty emergency support program. The role requires a positive attitude, 1+ year IT experience, and strong customer service skills.

Qualifications

• 1+ years IT experience or internship.
• Strong customer service orientation.
• Ability to troubleshoot networks, systems, and software.

Responsibilities

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, and VOIP connectivity.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24/7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices.
• Perform other duties as requested by management.

Skills

Customer service

Troubleshooting

Network issues

Multi-tasking

Self-directed

Problem solving

Education

Associate degree or equivalent

Tools

Helpdesk software

VOIP systems

Windows OS

Job description

HHM Hotels seeks an IT Support Specialist to provide technical assistance via remote control, phone, and on-site. You will manage ticketing, contribute to the knowledge base, and support projects with department managers.

You will install systems, troubleshoot networks and software, and participate in a 24/7 on-duty emergency support program. The role requires a positive attitude, 1+ year IT experience, and strong customer service skills.