IT Support Specialist - Remote & On-Site, 25% Travel

Matthews™; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

MREIS is seeking an IT Help Desk Technician in New York to provide hands-on and remote support for company applications and systems. The role handles initial contact, troubleshooting, and resolution across all locations, delivering prompt service and maintaining documentation.

Requirements include ~2 years of experience, solid knowledge of computer systems, and strong communication skills. Up to 25% travel may be required. Salary range is $70,000–$75,000.

Qualifications

• 2 years of experience as IT Help Desk Technician
• In-depth knowledge of computer systems
• Hands-on experience diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient

Responsibilities

• Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls
• Perform basic troubleshooting on all case work
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers in a timely manner
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Skills

Excellent communication

Customer service

Interpersonal skills

Problem solving

Job description

MREIS is seeking an IT Help Desk Technician in New York to provide hands-on and remote support for company applications and systems. The role handles initial contact, troubleshooting, and resolution across all locations, delivering prompt service and maintaining documentation.

Requirements include ~2 years of experience, solid knowledge of computer systems, and strong communication skills. Up to 25% travel may be required. Salary range is $70,000–$75,000.