IT Help Desk Technician (TN)

Matthews Landscaping, Inc.; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Matthews Landscaping, Inc. is seeking an IT Help Desk Technician to provide hands-on and remote support for company systems and applications across all locations.

The role handles initial contact, basic troubleshooting, and timely resolution of technical issues while maintaining documentation and contributing to service improvements. The ideal candidate has up to 25% travel, at least 2 years of help desk experience, strong knowledge of computer systems, and excellent communication skills to

Qualifications

• 2 years of experience in IT Help Desk required.
• In-depth knowledge of computer systems.
• Hands-on experience diagnosing and resolving basic technical issues.
• Excellent communication and interpersonal skills.
• Customer-oriented and patient.

Responsibilities

• Serve as the first contact with customers needing technical assistance via the help desk case system and/or phone calls.
• Perform basic troubleshooting on all case work.
• Troubleshoot, diagnose, and resolve hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect unresolved issues to the next level of support personnel.
• Provide information on IT products or services.
• Keep record of problems and their resolutions.
• Follow up with customers in a timely manner.
• Provide feedback on processes and suggest improvements.
• Maintain technical documentation and service catalog for software installations and hardware troubleshooting.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Job description

The IT Help desk Technician provides hands-on and remote support to internal employees and clients on all company supported applications and systems. The position responds to helpdesk requests, troubleshoots technical issues and performs preventative maintenance throughout all company locations.

Responsibilities:

• Serve as the first contact with customers who need technical assistance via the help desk case system and/or phone calls


• Perform basic troubleshooting on all case work


• Troubleshoot, diagnose, and resolve technical hardware and/or software issues


• Provide quick resolution and excellent customer service


• Redirect unresolved issues to the next level of support personnel


• Provide needed information on IT products or services


• Keep record of problems and their resolution


• Follow-up with customersin a timely manner


• Provide feedback on processes and make recommendations on areas to improve


• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting


• Suggest improvements on procedures

Requirements:

• Up to 25% travel


• Previous working experience as an IT Help Desk Technician for 2 years


• In-depth knowledge of computer systems


• Hands on experience with diagnosing and resolving basic technical issues


• Excellent communication and interpersonal skills


• Customer-oriented and patient

MREIS is an Equal Opportunity Employer; employment with MREIS is subject to proven merit, competence and qualifications and will not be influenced in any manner by race, color, gender, religion, national origin/ethnicity, disability status, veteran status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.