IT Support Specialist — Remote-Eligible & Enterprise Tech

Kaplan Kirsch LLP; Denver (CO); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Sick time

Parental leave

Job summary

Kaplan Kirsch LLP in Denver seeks an IT Support Specialist to act as the primary contact for hardware, software, and firm systems across offices, remote staff, and traveling personnel.

You will troubleshoot issues, manage workstations, mobile devices, printers, and conferencing systems, and coordinate with ProCirrus and iManage partners. The role offers a hybrid schedule with remote flexibility and a competitive salary.

Qualifications

• BS/BA in Computer Science or equivalent practical experience.
• 1–2+ years: computer hardware/software maintenance, installation, troubleshooting.
• 2+ years: Advanced proficiency with Microsoft Office 365 applications.
• 2+ years: Advanced proficiency with Citrix environments (ProCirrus).
• 1+ years: Client-server connectivity experience (Ethernet, TCP/IP, switches, routers, cabling).
• 1–2 years: General office administrative skills.
• Preferred: 1+ years of law firm technology experience, including iManage or Coyote.
• Strong problem-solving and communication abilities.

Responsibilities

• Provide fast, effective technical assistance for hardware, software, telephony, printers, mobile devices, and A/V systems.
• Log service requests, update tickets, and communicate status clearly to end-users.
• Escalate complex problems to MSP or IT management as needed.
• Liaise between firm management, users, and external technical partners (ProCirrus, iManage resellers).
• Troubleshoot and audit WFH setups as needed.
• Manage systems & inventory; install, upgrade, configure software and hardware.
• Maintain equipment inventories across all firm locations.
• Ensure copiers, scanners, and printers operate smoothly and coordinate maintenance.

Skills

Customer service

Technical troubleshooting

Communication

Teamwork

Education

BS/BA in Computer Science

Tools

Microsoft Office 365

Citrix (ProCirrus)

iManage

Job description

Kaplan Kirsch LLP in Denver seeks an IT Support Specialist to act as the primary contact for hardware, software, and firm systems across offices, remote staff, and traveling personnel.

You will troubleshoot issues, manage workstations, mobile devices, printers, and conferencing systems, and coordinate with ProCirrus and iManage partners. The role offers a hybrid schedule with remote flexibility and a competitive salary.