IT Support Specialist - Petersburg, VA

Novalink Solutions LLC; Petersburg (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Novalink Solutions LLC seeks an IT Support Specialist to join our Petersburg campus. The role focuses on hands-on hardware/software repair, training staff and faculty, and ensuring security standards are followed across all devices.

You will manage lab assets, document processes, and assist with onboarding and daily operations to minimize downtime and improve user satisfaction. On-site work is required.

Qualifications

• Educational background as stated: Associate's degree in IT, CS, or related field (or equivalent professional experience).
• Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, laptops).
• Familiarity with classroom tech (projectors, smartboards, videoconferencing).
• Basic IT security and data privacy awareness.

Responsibilities

• Install, diagnose, and repair desktops, laptops, scanners, and peripherals; training on proprietary software.
• Support IT security standards and campus policies to protect the environment.
• Track hardware and software assets across labs, classrooms, and mobile devices to stay organized.
• Provide hands-on training and create clear, accessible documentation and videos.

Skills

Technical Troubleshooting

Communication Skills

Organization

Adaptability

Customer Service

Education

Associate's degree in IT/CS or related field

Tools

Jamf

Kandji

Mosyle

Job description

Petersburg, United States | Posted on 11/13/2026

• Actual Job Title 815995 - VSU - IT Support Specialist
• Job Type FT Contract
• Date Opened 11/13/2026
• Target Date 11/19/2026
• City Petersburg
• Country United States
• Assigned Recruiter(s) Ananth Vegiraju
• Number of Positions 1

Job Description

Key Responsibilities

• Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
• Security & Compliance: Maintain the integrity of our tech environment by adhering to VITA IT Security Standards and University policies.
• Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
• Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.

Strategic Objectives

• User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
• Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.

What We’re Looking For

• Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware/software hiccups.
• Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
• Organization: Someone who enjoys keeping records updated and projects on schedule.
• Adaptability: A team player ready to jump into "other duties as assigned" to keep the department running smoothly.

Our Commitment to You

We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.

Requirements & Qualifications

Minimum Qualifications

• Education:Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
• Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
• Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills

• Certifications:CompTIA A+, Network+, or Google IT Support Professional Certificate.
• Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Physical Requirements

• Ability to work 100% on-site.

Requirements

• Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite Required 2 Years.
• The ability to translate "tech-speak" into helpful instructions for non-technical users. Required 2 Years.
• Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Required 2 Years.
• Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Required 2 Years.
• Mac Experience Experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle. Nice to have 2 Years.
• Proven track record of provisioning, deploying, and troubleshooting macOS hardware and software. Nice to have 2 Years.
• Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate. Highly desired 2 Years.
• Must be able to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Required 2 Years.