IT Support Specialist- Pennsylvania Coalition Against Domestic Violence

Pennsylvania Coalition Against Domestic Violence; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 74,000; Full time

Job summary

PCADV is seeking an IT Support Specialist to provide Tier 1–2 technical support for staff, focusing on macOS and Apple hardware, Microsoft 365, and collaboration tools. The role reports to the Director of IT and supports a hybrid work model with some in-person duties in the Harrisburg area.

The ideal candidate has 2+ years in macOS Apple hardware support, 2+ years with Microsoft 365, strong network troubleshooting, and familiarity with identity workflows and ITSM platforms.

Qualifications

• 2+ years of macOS and Apple hardware support in an enterprise, nonprofit, education, government, or similar environment.
• 2+ years of experience administering or supporting Microsoft 365 services.
• Troubleshoot connectivity issues involving Wi-Fi, VPN, DNS, DHCP, and general network access.
• Understand user provisioning, access management, MFA, and identity workflows (preferably in Microsoft Entra ID).
• Experience using an ITSM or helpdesk ticketing platform to document, prioritize, track, and resolve staff requests.

Responsibilities

• Provide timely, well-documented Tier 1 and Tier 2 staff support for technology requests, with troubleshooting and follow-through.
• Communicate clearly with staff, manage tickets, document issues, and follow requests through to resolution.
• Support macOS devices, Apple hardware, mobile devices, and Microsoft 365 apps (Teams, SharePoint, Outlook, OneDrive, Zoom, Zoho One).
• Manage endpoint and account tasks including device setup, enrollment, app deployment, inventory updates, compliance checks, provisioning, offboarding, and license changes.
• Troubleshoot identity, access, MFA, connectivity, conferencing, copier, peripheral, and office technology issues.
• Maintain clear documentation, user guidance, knowledge base articles, and runbooks; coordinate with vendors and escalate complex issues as needed.

Skills

macOS support

Microsoft 365

ITSM ticketing

Device provisioning

Identity MFA

Network troubleshooting

Tools

SharePoint

Teams

Outlook

OneDrive

Zoom

Zoho One

Job description

PCADV is looking for a dynamic IT Support Specialist who committed to taking an active role in walking out our mission to ending intimate partner violence and all forms of violence and oppression. Do you have a passion for social justice and improving systems responses to victims of domestic violence? Are you someone who is invested in our vision that domestic violence can and must come to an end for the next generation? If this describes you, please read on...

The Pennsylvania Coalition Against Domestic Violence (PCADV) is dedicated to reducing, preventing, and educating the community about domestic violence. We are currently seeking an IT Support Specialist to assist the Operations team. This position reports to the Director of IT.

You will be responsible for:

• PROVIDING timely, well-documented Tier 1 and Tier 2 support for staff technology requests, including troubleshooting and follow-through
• COMMUNICATING clearly with staff, manage tickets, document issues, and follow requests through to resolution
• SUPPORTING macOS devices, Apple hardware, mobile devices, Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, Zoho One, and related collaboration tools
• MANAGING endpoint and account support tasks, including device setup, enrollment, app deployment, inventory updates, compliance checks, provisioning, offboarding, and license changes
• TROUBLESHOOTING common identity, access, MFA, connectivity conferencing, copier, peripheral, and office technology issues
• MAINTAINING clear documentation, user guidance, knowledge base articles, and runbooks; coordinate with vendors and escalated complex technical, cybersecurity, or infrastructure issues as needed

What qualifies me to be considered?

• Minimum 2 years of experience supporting macOS and Apple hardware in an enterprise, nonprofit, education, government, or similar organizational environment; 3 or more years preferred
• Minimum 2 years of experience administering or supporting Microsoft 365 services
• Candidates should be able to troubleshoot common connectivity issues involving Wi‑Fi, VPN, DNS, DHCP, and general network access
• Candidates should understand user provisioning, access management, MFA, and basic identity workflows, preferably in Microsoft Entra ID
• Candidates must be able to use an ITSM or helpdesk ticketing platform to document, prioritize, track, and resolve staff support requests

Note: This position is hybrid with work from home flexibility.

Facilitation of some in-person responsibilities 2-3 days per week required. The candidate must reside in the immediate area or within 2 hours from Harrisburg, PA.