System Administrator

e&e IT Consulting Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 95,000 - 140,000; Full time

Job summary

e&e IT Consulting Services, Inc. in Harrisburg, PA seeks a Systems Administrator for a hybrid contract. The role leads IT projects, designs solutions, and supports client infrastructure across Microsoft 365, Entra ID, AD, and Windows Server, with remote and onsite work as needed.

You should have strong networking fundamentals, PSA/RMM experience, and the ability to manage multiple priorities in a fast-paced MSP environment, including on-call rotation and client interactions.

Qualifications

• 15+ years of professional IT experience in support, administration, or infrastructure.
• Hands-on experience with Microsoft 365, Entra ID, Active Directory, and Windows Server.
• Strong networking knowledge including DNS, DHCP, VPNs, VLANs, and firewall basics.
• Experience with MSP tools (PSA/RMM) and remote support.
• Excellent communication and project leadership skills.

Responsibilities

• Lead IT infrastructure projects from planning through implementation and completion.
• Design, implement, and maintain client IT solutions with vendor recommendations.
• Troubleshoot and resolve complex technical issues, escalations, outages.
• Administer and support Microsoft 365, Entra ID, AD, and Windows Server.
• Provide day-to-day technical support for Windows, 365 apps, and client networks remotely.
• Configure and troubleshoot DNS, DHCP, GPO, VPNs, firewalls, and wireless networks.
• Monitor system performance, backups, and security alerts.
• Develop PowerShell scripts to automate tasks.
• Utilize PSA and RMM to manage support requests.
• Maintain documentation and support tickets.
• Communicate updates to technical and non-technical stakeholders.
• Participate in on-call rotation and occasional onsite visits.
• Collaborate with internal teams to ensure consistent service delivery.

Skills

Systems administration

Microsoft 365

Active Directory

Windows Server

Networking

PowerShell scripting

MSP experience

Customer service

Remote support

Documentation

Tools

PSA

RMM

DNS/DHCP

Entra ID

Firewall configuration

VMware/Hyper-V

Job description

e&e is seeking a Systems Administrator for a hybrid contract opportunity in Harrisburg, PA!

We are seeking an experienced and customer-focused Systems Administrator to support a diverse range of business clients across Central Pennsylvania. This role is responsible for leading IT projects, designing technical solutions, managing client infrastructure, and resolving complex technical issues across Microsoft 365, Windows Server, and network environments.

The ideal candidate will have a strong background in systems administration, IT support, and networking, with the ability to independently manage projects and provide exceptional customer service. This position requires a proactive problem-solver who takes ownership of technical challenges, communicates effectively with clients, and thrives in a fast-paced, team-oriented environment. Experience working for a Managed Service Provider (MSP) is highly preferred.

Key Responsibilities

• Lead IT infrastructure projects from initial planning through implementation and completion, including server, network, and Microsoft 365 initiatives.
• Design, implement, and maintain client IT solutions while providing technology and vendor recommendations.
• Troubleshoot and resolve complex technical issues, escalations, and system outages.
• Administer and support Microsoft 365, Microsoft Entra ID, Active Directory, and Windows Server environments.
• Provide day-to-day technical support for Windows operating systems, Microsoft 365 applications, and client networks, primarily through remote support.
• Configure, maintain, and troubleshoot core network services, including DNS, DHCP, Group Policy, VPNs, firewalls, and wireless networks.
• Monitor system performance, backup operations, and security alerts to ensure reliability and availability.
• Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency.
• Utilize Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools to manage support requests and client environments.
• Maintain accurate technical documentation, support tickets, system configurations, and troubleshooting procedures.
• Communicate technical issues, solutions, and project updates clearly to both technical and non-technical stakeholders.
• Participate in a scheduled on-call rotation and provide occasional onsite support at client locations.
• Collaborate with internal teams to ensure consistent service delivery and adherence to established processes and best practices.

Required Qualifications

• 15+ years of professional experience in IT support, systems administration, or infrastructure management.
• Hands-on experience administering and supporting Microsoft 365, Microsoft Entra ID, Active Directory, and Windows 10/11.
• Strong experience with Windows Server administration and core infrastructure services, including DNS, DHCP, Group Policy, and file sharing.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, firewalls, VPNs, and wireless networking.
• Experience troubleshooting complex technical issues across servers, workstations, networks, and cloud-based services.
• Experience working with ticketing systems (PSA) and Remote Monitoring and Management (RMM) platforms.
• Ability to independently lead technical projects, evaluate solutions, and make technology recommendations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational and time-management skills with the ability to prioritize multiple projects and support requests.
• Ability to work independently while collaborating effectively with team members.
• Commitment to customer service, accountability, documentation, and established technical processes.
• Valid driver's license and reliable transportation for occasional client visits.
• Availability to participate in a scheduled on-call rotation.

Preferred Qualifications

• Previous experience working in a Managed Service Provider (MSP) environment supporting multiple business clients.
• Experience with MSP technologies, including PSA, RMM, backup, automation, and email security platforms.
• Proficiency in PowerShell scripting and task automation.
• Microsoft certifications such as MS-102, AZ-104, or MD-102.
• CompTIA Network+ or Security+ certification.
• Experience supporting line-of-business applications, printers, and peripheral devices.
• Experience with technology assessments, vendor selection, and infrastructure improvement initiatives.
• Familiarity with IT security best practices, backup management, and disaster recovery procedures.