IT Support Specialist - Onsite (Irving, TX)

YPO; Irving (TX); On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Remote work flexibility

Bonus opportunities

Job summary

YPO is seeking an IT Support Specialist to join our global leadership community in Irving, TX. You will analyze, troubleshoot, and resolve hardware, software, and cloud service issues for associates and contractors, ensuring smooth daily operations.

This in-office role requires 2+ years in a service desk, proficiency with Azure/AD and Office 365, and strong communication across cultures. You will contribute to knowledgebases, onboarding, and event support while working with a global team.

Qualifications

• Bachelor's degree or equivalent hands-on technical experience.
• One or more technical certifications.
• 2+ years in a dynamic service desk environment.
• Proficient in Azure/Active Directory and Office 365 administration.
• Extensive experience in hardware, software and network troubleshooting.
• Experience with IT service desk tools such as ServiceNow and SysAid.
• Strong knowledge of Windows and MAC platforms.

Responsibilities

• Courteously and expeditiously respond to all helpdesk incidents and support requests.
• Log, categorize, prioritize and provide solutions to all requests within the service desk.
• Maintain thorough knowledge of YPO applications and systems to quickly resolve issues.
• Investigate network operations alerts and respond as necessary.
• Provide technical assistance to associates and contractors by diagnosing, researching and troubleshooting technology related issues.
• Escalate recurring and wide-spread issues to the IT Operations Manager.
• Participate in the selection of hardware standardizations and application deployments.
• Create and maintain knowledgebase files for user self-troubleshooting.
• Perform new hire onboarding and terminations as requested and approved based on defined procedures.
• Evaluate compatibility of proposed solutions with existing hardware and services.
• Analyze vendor-supplied solutions to ensure they meet user objectives.
• Collaborate and provide support to 2nd level support.
• Provide onsite and remote support for YPO events as needed.
• After hours support and projects assigned by management as required.
• Maintain professional and technical knowledge by attending workshops and professional publications.

Job description

YPO is seeking an IT Support Specialist to join our global leadership community in Irving, TX. You will analyze, troubleshoot, and resolve hardware, software, and cloud service issues for associates and contractors, ensuring smooth daily operations.

This in-office role requires 2+ years in a service desk, proficiency with Azure/AD and Office 365, and strong communication across cultures. You will contribute to knowledgebases, onboarding, and event support while working with a global team.