IT Support Specialist – On-Site & Remote Help (Law Firm)

Marshall Dennehey; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Job summary

Marshall Dennehey seeks a Technology Support Specialist for its Philadelphia, PA office to handle phone calls, email, voicemails, and ticketing via ServiceDesk Plus. The role includes on-site floor support, occasional after-hours coverage, and remote assistance to end-users.

The ideal candidate has a minimum 2 years in IT support, an Associate degree in CS or related field, and familiarity with Active Directory/SCCM, Microsoft Office, and Windows 10. Certification is a plus.

Qualifications

• Minimum 2 years in IT support.
• Associate's degree in Computer Sciences or related field.
• Certifications preferred.
• Experience with document management systems and law firm experience preferred.

Responsibilities

• Answer phones and monitor Support Center channels; log tickets in ServiceDesk Plus.
• Provide on-site floor support and after-hours coverage.
• Remotely troubleshoot and resolve end-user issues.
• Assist with IT onboarding for new hires and familiarize them with policies.
• Collaborate in a team-oriented support environment; share knowledge and assist peers.
• Adhere to standard help desk procedures and incident management.
• Maintain regular in-office attendance.
• Research issues when no known solution exists.

Skills

Communication

Customer service

Time management

Problem solving

Independent worker

Team collaboration

Attention to detail

Willingness to travel

Education

Associate degree in Computer Science

Tools

Active Directory

SCCM

ServiceDesk Plus

Remote Desktop

Microsoft Office

Windows 10

Job description

Marshall Dennehey seeks a Technology Support Specialist for its Philadelphia, PA office to handle phone calls, email, voicemails, and ticketing via ServiceDesk Plus. The role includes on-site floor support, occasional after-hours coverage, and remote assistance to end-users.

The ideal candidate has a minimum 2 years in IT support, an Associate degree in CS or related field, and familiarity with Active Directory/SCCM, Microsoft Office, and Windows 10. Certification is a plus.