IT Technology Support

Heritage Behavioral Health Center; Decatur (IL); On-site; USD 33,062 - 43,050; Full time

Job summary

Heritage Behavioral Health Center in Decatur, IL is seeking a full-time Information Technology Specialist to join our IT team. You will be the first point of contact for users, diagnose and resolve help desk requests, and support hardware and software throughout the organization.

Ideal candidates enjoy problem solving, clear communication with users, and maintaining secure, reliable technology operations. Healthcare environment experience is a plus, as is familiarity with HIPAA and enterprise

Qualifications

• High school diploma or equivalent (required).
• 2+ years of IT support experience (healthcare preferred) or 3+ years of clinical experience with strong technical skills.
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune.
• Hands-on experience with help desk functions and user support.
• Certifications (CompTIA A+, Network+, M365, CHTS) a plus.

Responsibilities

• Serve as the primary support contact for staff with PCs, software, networking, and phones.
• Answer, triage, prioritize, and resolve help desk requests promptly.
• Document problems, steps taken, and final resolutions.
• Train staff on technology systems and applications.
• Assist with system upgrades and new implementations.

Skills

Communication skills

Time management

Multitasking

Customer service

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Entra ID

Microsoft Intune

Job description

Information Technology Specialist

Heritage Behavioral Health Center - Decatur, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care-including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 - $31.25

Core Responsibilities

Technical Support

• Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
• Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
• Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

• Install software, updates, and patches on agency computers.
• Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
• Arrange vendor maintenance or escalation as needed.
• Support data security and compliance (HIPAA, 42 CFR Part 2)
• Maintain clear documentation and coordinate with IT vendors

Training & User Support

• Train new staff on technology systems, software applications, and network access.
• Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

• Strong oral and written communication skills
• Detail-oriented with excellent project and time management abilities
• Ability to manage multiple tasks and prioritize effectively
• Customer-focused, patient, and able to translate technical concepts clearly
• Self-motivated and able to work independently or within a team

Education & Experience

• High school diploma or equivalent (required)
• 2+ years of IT support experience (healthcare preferred) or
  3+ years of clinical experience with strong technical skills
• Experience working with various software applications preferred
• Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
• Hands-on experience with help desk functions, troubleshooting, or user support is desirable
• Certifications (CompTIA A+, Network+, M365, CHTS) a plus
• Valid driver's license, reliable transportation, and proof of automobile insurance required

Why Join Heritage?

• Collaborative, team-oriented environment
• Opportunities for professional growth and learning
• Chance to support mission-driven work that impacts your community