IT Support Specialist – MSP & Cloud Enablement

Bohannan Huston Inc.; Albuquerque (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional Development

Work-Life Balance

Comprehensive Benefits

Financial Security

Award-Winning Workplace

Job summary

Bohannan Huston Inc. is seeking an IT Support Specialist to work in Albuquerque, NM. The role involves managing service requests, providing remote support, and working with client systems in a Managed Services environment.

The ideal candidate should have 3 - 5 years of relevant experience and exceptional customer service skills. The position offers opportunities for professional development and benefits including medical and a 401(k) plan.

Qualifications

• 3 - 5 years of applicable experience or equivalent relevant experience.
• Exceptional technical and interpersonal skills.
• Customer service oriented.

Responsibilities

• Handle service requests at a Managed Services Provider's Help Desk.
• Manage client system upgrades and inbound support calls.
• Provide remote desktop support.

Skills

Microsoft Desktop Operating System Support

Microsoft Server Operating System Support

Microsoft Active Directory, DNS and DHCP support

Firewall Configuration and Support

Microsoft 365 Support

Remote Support Tools

VoIP Technology

Proficiency in Networking Protocols

Education

Bachelor's or Associate's degree in a related field

Tools

ConnectWise PSA

Ninja RMM

Axcient Backup

Cyber Security SASE

Job description

Bohannan Huston Inc. is seeking an IT Support Specialist to work in Albuquerque, NM. The role involves managing service requests, providing remote support, and working with client systems in a Managed Services environment.

The ideal candidate should have 3 - 5 years of relevant experience and exceptional customer service skills. The position offers opportunities for professional development and benefits including medical and a 401(k) plan.