Support Tech Analyst (EITSAB)

Bohannan Huston, Inc.; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA with company contributions

401(k) plan with company match

Top Workplace recognition

Job summary

Bohannon Huston, Inc. is seeking a Level 1 or 2 Support Tech Analyst to join the EnvisionIT Solutions Group in Albuquerque, NM.

The role covers remote and occasional on-site support across multiple clients, tackling Windows desktop and server issues, 365 administration, and basic networking in a fast-paced Help Desk environment. The ideal candidate has 1–3 years of IT support experience, strong customer service, and the ability to manage multiple requests.

Qualifications

• 1–3 years of IT support experience or equivalent
• Strong troubleshooting across desktop, network, and server basics
• Excellent customer service and communication skills
• Ability to prioritize multiple requests in a fast-paced MSP environment

Responsibilities

• Provide remote and occasional onsite IT support.
• Troubleshoot and resolve Windows client and server issues.
• Assist with Microsoft 365 administration and end-user support.
• Document and manage tickets in the PSA system.
• Configure and deploy PCs and user accounts; escalate complex problems.

Skills

Windows support

AD & DNS basics

Microsoft 365

Network troubleshooting

Remote support

Hyper-V basics

Ticketing systems

Tools

ConnectWise PSA

Ninja RMM

Axcient Backup

Job description

Job Title: Level 1 or 2 Support Tech Analyst

Location: Albuquerque, NM

Build a Meaningful Career with Impact

Bohannan Huston is currently recruiting for an ambitious Level 1 or 2 Support Tech Analyst to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.

Your Role & Responsibilities

The successful candidate will have a strong foundation in IT support and a demonstrated ability to troubleshoot and resolve day-to-day technical issues in a fast-paced Help Desk environment. As a Level 1-2 Help Desk Technician with EnvisionIT, you will provide remote and occasional onsite support to multiple clients, including troubleshooting workstations, Microsoft 365 applications, printers, basic networking issues, and other business applications. Responsibilities will include responding to inbound support requests, documenting and managing tickets, configuring and deploying PCs, assisting with user account and access issues, and escalating more complex problems when appropriate. Candidates should have strong customer service and communication skills, a willingness to learn, and the ability to manage multiple support requests efficiently. Previous experience working for a Managed Service Provider (MSP) is preferred but not required.

Technical Skills And Experience Should Include

• Microsoft Windows 10 and Windows 11 desktop support
• Microsoft Windows Server 2016, 2019, 2022, and 2025 support
• Microsoft Active Directory, Group Policy, DNS, and DHCP fundamentals
• Microsoft 365 administration and end-user support
• Microsoft Office desktop application support
• Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VLANs
• Firewall and VPN troubleshooting; SonicWall experience is a plus
• Endpoint security, antivirus, and malware troubleshooting
• Experience using remote support and remote monitoring tools
• Basic virtualization knowledge, including Microsoft Hyper-V
• User account, permissions, printer, workstation, and peripheral troubleshooting
• VoIP support experience, including platforms such as FreePBX or similar systems, is a plus
• Experience working with ticketing or PSA systems in a Help Desk environment is preferred

Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or CCNA are preferred but not required.

What We Are Looking For

• 1-3 years of relevant IT support experience or equivalent hands‑on technical experience
• Strong troubleshooting skills with a solid understanding of desktop, Microsoft 365, network, and basic server technologies
• Excellent customer service and interpersonal skills
• Ability to communicate technical information clearly to non-technical users
• Comfortable working in a fast-paced environment supporting multiple small to mid-sized business clients
• Ability to work independently while knowing when to elevate more complex issues
• Strong organizational skills with the ability to prioritize and manage multiple support requests
• Strong written and verbal communication skills
• A positive, professional attitude and willingness to learn new technologies
• Ability to lift and move IT equipment weighing up to 50 pounds
• A valid driver's license and willingness to travel locally to client locations as needed during the workday

Technologies You Will Work With & Learn

• ConnectWise PSA
• Ninja RMM
• Axcient Backup and Business Continuity
• Cyber Security software solutions

Why Choose Bohannan Huston (EnvisionIT Solutions)?

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Why Albuquerque, New Mexico?

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

What We Offer

• Professional Development - Access to mentorship, training, and hands‑on technical experience.
• Work-Life Balance - Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.
• Comprehensive Benefits - Medical, dental, and vision insurance, plus an HSA with company contributions.
• Financial Security - A 401(k) retirement plan with a competitive company match.
• Award-Winning Workplace - Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.