IT Support Specialist — Mountain Resort Tech, Ski Perks

Alterra; Park City (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Ski perks and resort discounts

Subsidized meals and housing

Healthcare options and 401k with match

Job summary

Deer Valley Resort in Park City, Utah, seeks an IT Support Specialist to be the first line of triage for helpdesk requests and support Windows, Mac, Android, iOS, and Linux devices. You will collaborate across departments and vendors to diagnose and resolve issues, including RFID gates, business apps, and networked systems.

The role requires adapting to changing technologies, strong customer service, and a willingness to work on-call during weekends and holidays in a mountain environment.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.
• Willingness to work outdoors in variable mountain weather conditions.
• Ability to ski or travel between resort locations as needed.
• Experience supporting Windows and Mac systems in an Active Directory environment.
• Familiarity with Microsoft 365 (Teams, SharePoint, Outlook, etc.).
• Basic understanding of networking concepts including Wi-Fi, switching, and cabling.
• Experience with data center hardware, cabling, and power management.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Triage helpdesk tickets quickly with detailed notes.
• Support, repair, configure, and upgrade Windows, Mac, Android, iOS, and Linux devices.
• Coordinate with departments and vendors to resolve issues, taking ownership through resolution.
• Move and re-configure hardware with attention to neatness and cable management.
• Resolve issues including RFID ski gates, business apps, webcams, PtPs, and IT infrastructure.

Skills

Customer service

Communication

Windows & Mac support

Active Directory

Networking basics

Office 365

Data center hardware

Technical troubleshooting

Education

2-year technical degree

CompTIA A+ Certification

Tools

Active Directory

Microsoft 365

SharePoint

Wi-Fi & network cabling

Job description

Deer Valley Resort in Park City, Utah, seeks an IT Support Specialist to be the first line of triage for helpdesk requests and support Windows, Mac, Android, iOS, and Linux devices. You will collaborate across departments and vendors to diagnose and resolve issues, including RFID gates, business apps, and networked systems.

The role requires adapting to changing technologies, strong customer service, and a willingness to work on-call during weekends and holidays in a mountain environment.