IT Support Specialist - Level 3

microtechsystemsinc; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Paid time off

Holiday time

401k matching

Professional development

Job summary

MicroTech Systems is seeking an IT Support Specialist Level 3 for our Boise, Idaho office. You will design and implement complex network architectures, deploy and migrate Windows Server environments, and manage client application and email migrations for MSP projects.

The role requires strong technical background, excellent problem-solving skills, and the ability to communicate complex concepts to non-technical clients while maintaining professionalism and superior client relations.

Qualifications

• Minimum of an Associate's degree in Applied Science (Computer / Network) preferred.
• Five years of related technical support experience including advanced network design/architecture.
• Expert in Internet, Firewall, Switch and Wi‑Fi; VLAN installation/configuration/administration/troubleshooting.
• Expert Microsoft server and Microsoft server application migrations.
• Expert Hypervisor installation/configuration/administration/troubleshooting.
• Expert SAN installation/configuration/administration/troubleshooting.
• Expert O365 migrations/administration/troubleshooting.
• Expert Scripting & PowerShell proficiency.
• Strong time-management skills; able to explain technical concepts to non-technical people; maintain professionalism and client relations.

Responsibilities

• Perform complex network architecture/design and Windows Server deployments/migrations/decommissions.
• Handle network infrastructure deployments/migrations and client application deployments/migrations.
• Oversee email deployments/migrations and other IT support tasks for client systems and networks.
• Communicate effectively with clients to explain technical information clearly.
• Maintain a high level of professionalism and superior client relations.

Skills

Advanced network design

Microsoft server

O365 migrations

PowerShell scripting

Time management

Client communication

Troubleshooting

Education

Associate's degree in Computer / Network

Tools

Microsoft Server

Hypervisor

SAN

VLAN engineering

PowerShell

Job description

MicroTech Systems is looking for an IT Support Specialist Level 3 to join our team in ourBoise, Idahooffice. This person will be performing complex network architecture / design, performing Windows Server deployments / migrations / decommissions, network infrastructure deployments / migrations / decommissions, client application deployments / migrations, email deployments / migrations, and other related IT support tasks associated with supporting client systems and networks. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide IT support via specified client IT projects.

Requirements:

• Minimum of an Associate's degree in Applied Science (Computer / Network) (or the equivalent) is preferred
• MSP Experience preferred
• Fiveyears of related technical support experience - including but not limited to:
  • Advanced Network Design / architecture
  • Expert infrastructure installation / configuration / troubleshooting
    • Internet, Firewall, Switch and Wi-Fi
    • VLANinstallation / configuration / administration / troubleshooting
  • Expert Microsoft server and Microsoft server application migrations
  • Expert Hypervisor installation / configuration / administration / troubleshooting
  • Expert SAN installation / configuration / administration / troubleshooting
  • Expert O365 migrations / administration / troubleshooting
  • Expert Scripting & PowerShell proficiency
• Technically savvy with strong time management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional Managed Service Provider (MSP)dedicated to helping people feel secureso that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systemsoffers a competitive benefits package to employees, including;health care, paid time off and holiday time,401k matchingand professional development.