IT Project Specialist - Level 3

microtechsystemsinc; Boise (ID); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

MicroTech Systems in Boise, Idaho is seeking a Technical Support Specialist to join our team. You will provide technical guidance and support to our business and clients, acting as product expert and resolving issues promptly.

The ideal candidate will have a solid technical background, strong analytical and problem-solving skills, and the ability to communicate clearly with non-technical users. This is an on-site role with competitive benefits.

Qualifications

• Associate's degree preferred in Computer Science or related field.
• 3–6 years of project implementation experience including networking, server migrations, and virtualization.
• MSP experience preferred; strong time management and communication skills.

Responsibilities

• Act as product expert – Review and respond to software/hardware issues, test capabilities, and suggest alternatives.
• Provide client support – Collaborate with the technical team and vendors to deliver timely solutions.

Skills

Time management

Multi-tasking

Client communication

Problem solving

Technical guidance

Network design

Infrastructure troubleshooting

PowerShell proficiency

Education

Associate's degree in Computer Science

Tools

PowerShell

Job description

MicroTech Systems is looking for a Technical Support Specialist to join our team in ourBoise, Idahooffice. This person will provide technical guidance and support to our business and clients.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate theproduct by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Support Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
• Provide client support – Collaborate with other technical team members to provide exceptional customer service to the client. Work withvendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:

• Associate's degree in Computer Science (or the equivalent) is preferred
• MSP Experience preferred
• 3 - 6years of related project implementation experience - including but not limited to:
  • Advanced Network Design / architecture
  • Expert infrastructure installation / configuration / troubleshooting
  • Internet, Firewall, Switch and Wifi
  • VLANinstallation / configuration / administration / troubleshooting
  • Expert Microsoft server and Microsoft server application migrations
  • Expert Hypervisor installation / configuration / administration / troubleshooting
  • Expert SAN installation / configuration / administration / troubleshooting
  • Expert O365 migrations / administration / troubleshooting
  • Expert Scripting & PowerShell proficiency
• Technically savvy with strong time management skills
• Ability to simultaneously manage and prioritize multiple tasks and projects, keeping team and clients updated through clear communication
• Regular and predictable attendance is required; must be able to work outside of normal business hours if operations require it.
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional Managed Service Provider (MSP)dedicated to helping people feel secureso that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

• MicroTech Systemsoffers a competitive benefits package to employees, including;health care, paid time off and holiday time,401k matchingand professional development.