IT Support Specialist: Journey & Tech Operations

wsu; Spokane (WA); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Benefits package

Job summary

Washington State University is seeking a skilled IT Customer Support professional for the Journey role in Spokane, WA. This full-time position provides expert hardware/software support across diverse environments including research labs, simulation centers, and distributed campuses.

You will troubleshoot, install, and maintain systems, deliver training, and collaborate with IT leadership to ensure secure, reliable operations. Prior LMS and multi-platform support are valued.

Qualifications

• Advanced knowledge of Microsoft Office products and learning management systems.
• Six to eight years of experience analyzing, installing, configuring, and/or maintaining computer software applications and equipment.
• Experience troubleshooting and resolving network issues in TCP/IP LAN and Wireless LAN environments.
• Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems.
• Experience with desktop PC and Mac.

Responsibilities

• 50% Technical Customer Support and Delivery.
• 35% IT Project Management.
• 10% Training and Documentation.
• 5% Other

Skills

TCP/IP networking

Windows & Mac troubleshooting

Customer service

Communication skills

Time management

Teamwork

IT help desk software

Training and knowledge transfer

Tools

Microsoft Office

Learning Management Systems

Video conferencing tools

Job description

Washington State University is seeking a skilled IT Customer Support professional for the Journey role in Spokane, WA. This full-time position provides expert hardware/software support across diverse environments including research labs, simulation centers, and distributed campuses.

You will troubleshoot, install, and maintain systems, deliver training, and collaborate with IT leadership to ensure secure, reliable operations. Prior LMS and multi-platform support are valued.