IT Support Specialist III — End-User Tech & Service Desk

Insight Global; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service, supporting a mid-to-large user base.

The ideal candidate has 3-5 years of service desk experience, strong troubleshooting skills, and familiarity with Windows 11, Microsoft 365, ticketing systems, and ITIL

Qualifications

• 3–5 years of service desk experience.
• Experience with Windows 11, Microsoft 365 and business apps.
• Troubleshooting experience for 1000–3000 end-users.
• Excellent customer service and familiarity with ticketing systems and ITIL.
• Aligned support workflows required.
• CompTIA A+ or Microsoft Certifications preferred.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Deliver prompt, courteous, and effective technical support.
• Maintain high standard of customer service.
• Support a mid-to-large user base across multiple locations.
• Follow ITIL-aligned ticketing workflows.

Skills

Service desk experience

Windows 11

Microsoft 365

End-user support

ITIL

Ticketing system

Troubleshooting

Workflows

Education

CompTIA A+

Microsoft Certifications

Job description

Insight Global is seeking an IT Support Specialist 3 to serve as the first point of contact for end-user technical issues across the corporate office and remote locations. You will deliver prompt, courteous, and effective technical support while maintaining a high standard of customer service, supporting a mid-to-large user base.

The ideal candidate has 3-5 years of service desk experience, strong troubleshooting skills, and familiarity with Windows 11, Microsoft 365, ticketing systems, and ITIL