IT Support Specialist II — Tech for Good

St. Mary’s Food Bank; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive Pay

Tuition Assistance

401(k) Retirement Savings Plan with a

Medical coverage at no cost

Vision and Dental coverage

Short- and Long-Term Disability

Wellness Programs

Employee Assistance Program

Job summary

St. Mary’s Food Bank is seeking a Technical Support Specialist II to provide client support for desktop software, hardware configurations, and system analysis.

The role focuses on troubleshooting, documentation, and cross-functional collaboration within SMFB’s IT team. The ideal candidate will manage desktop environments, support Windows, Linux, and various devices, and help drive continuous improvement across IT operations.

Qualifications

• Bachelor’s degree with 2+ years desktop management experience or equivalent professional experience.
• Preferred concentrations include Computer Information Systems, MIS or Computer Science.
• Ability to deliver superior customer service and solution-based communication.

Responsibilities

• Maintain day-to-day help desk functions and streamline processes.
• Troubleshoot tickets with proper documentation and timely resolution.
• Configure software applications and operating systems; support desktop and network clients across platforms.
• Serve as escalation point and partner with IT teams on projects and improvements.

Skills

Customer service

Communication

Documentation

Teamwork

Training

Education

Bachelor’s degree

Tools

Microsoft Dynamics

Raiser’s Edge

Mojo Help Desk

ShoreTel

Office365

AZURE

Job description

St. Mary’s Food Bank is seeking a Technical Support Specialist II to provide client support for desktop software, hardware configurations, and system analysis.

The role focuses on troubleshooting, documentation, and cross-functional collaboration within SMFB’s IT team. The ideal candidate will manage desktop environments, support Windows, Linux, and various devices, and help drive continuous improvement across IT operations.