IT Support Specialist II — Second-Tier Tech & Projects

Chesapeake-Employers; Towson (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Chesapeake-Employers is seeking a qualified Help Desk Technician to provide second-tier support in a Windows/Office environment and participate in IT projects. The role supports employees, policyholders, agents, and external vendors.

The ideal candidate has a IT-related Bachelor's degree or equivalent experience, 6+ years in a help desk role, and strong troubleshooting and communication skills. Domestic travel and overtime may be required.

Qualifications

• Bachelor’s degree in IT or related field.
• 2–4+ years of help desk experience in medium to large organizations.
• 6+ years of relevant help desk experience without a degree.
• Microsoft Certified Professional or equivalent preferred.
• Experience with help desk processes and enterprise systems.
• Strong troubleshooting across hardware, software, and network.
• Familiarity with Office and Windows operating systems.
• Good communication and customer service skills.
• Bilingual skills preferred.

Responsibilities

• Serve as the second line of technical support for employees.
• Provide Level I support when volume is high and mentor juniors.
• Install/upgrade/maintain computer hardware and software.
• Troubleshoot hardware, software, network access, and enterprise systems.
• Document procedures and resolutions for future reference.
• Assist system administrators with projects and deployments.
• Cross-train for day/night shifts; overtime if needed.
• Support policyholders and external vendors as needed.

Skills

Help desk

Customer service

Troubleshooting

Communication

Teamwork

Multitasking

Education

Bachelor's Degree in IT related field

Tools

Microsoft Office

Group Policy

Security software

Windows OS

Job description

Chesapeake-Employers is seeking a qualified Help Desk Technician to provide second-tier support in a Windows/Office environment and participate in IT projects. The role supports employees, policyholders, agents, and external vendors.

The ideal candidate has a IT-related Bachelor's degree or equivalent experience, 6+ years in a help desk role, and strong troubleshooting and communication skills. Domestic travel and overtime may be required.