IT Support Associate II — Amazon Operations Tech

Amazon; New Stanton (Westmoreland County); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Up to 20 weeks parental leave

Casual dress code

Employee assistance program

Mental health support

Medical advice line

Job summary

Amazon is hiring an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area. You will help maintain IT equipment, handle support requests, and assist in training new hires while continuously learning new technologies.

The role involves local travel, day and night shifts, and a casual dress code. Starting pay is hourly and based on experience and location, with comprehensive benefits and 401(k)

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux operating systems support experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Travel within local/regional area to support our customers.
• Flexibility with schedule, shift rotation between days and nights.

Skills

IT equipment handling

Network troubleshooting

Training new hires

Customer service

Problem solving

Shift flexibility

Remote support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Windows/macOS/Linux support

Job description

Amazon is hiring an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area. You will help maintain IT equipment, handle support requests, and assist in training new hires while continuously learning new technologies.

The role involves local travel, day and night shifts, and a casual dress code. Starting pay is hourly and based on experience and location, with comprehensive benefits and 401(k)