IT Support Specialist II — Frontline Tech & User Help

NOW Health Group INC; Bloomingdale (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

NOW Health Group INC in Bloomingdale, IL seeks an IT Support Specialist to deliver front-line IT support and customer service to our user community, working closely with IT peers and providing remote hands-on support as needed.

Responsibilities include handling tickets, imaging and configuration of desktops, maintaining printer and conferencing services, supporting Office 365, Webex, Jabber, and our store/network environments, and contributing to server and WAN/LAN maintenance.

Qualifications

• Previous Support/Help Desk experience required.
• Computer Science or related IT discipline coursework required.
• Approximately 5+ years of practical experience required.
• Broad knowledge of/experience in end user computing, thin client, Citrix desktop, PC and MAC hardware and software applications required.
• WAN/LAN networking experience a plus.
• Server Systems Administration / Active Directory a plus.
• General knowledge of adds, changes and deletions to the Cisco VoIP Environments a plus.
• Previous experience analyzing networking issues with Telecom Company a plus.
• Ability to support the NOW Health Group smartphone environment a plus.
• Service Now Administration a plus

Responsibilities

• Respond to all forms of User support requests including ITSC Phone Coverage, email, face to face requests and outages.
• Open ITSC Tickets and monitor the queue and provide status updates.
• Provide follow-up calls to ensure satisfactory issue resolution.
• Build and maintain relationships with IT peers and User Community.
• Assist with imaging, installation, configuration and testing of the desktop environment.
• Provide first/second level support for desktop hardware/software, printers, and printing issues.
• Support Webex meeting services, Jabber IM, and Office 365 environments.
• Support NOW Health Group locations and perform time-critical application support for Order Fulfillment.
• Assist in maintenance and support of our server and WAN/LAN networking environments.
• Work on projects independently or with project teams; some weekend/on-call support may be required.

Skills

Help desk experience

IT discipline coursework

5+ years experience

End-user computing

Thin client

Citrix desktop

PC hardware/software

WAN/LAN networking

Active Directory

ServiceNow (plus)

Education

Bachelor's degree

Tools

Cisco VoIP

Office 365

Webex

Jabber

Citrix

Job description

NOW Health Group INC in Bloomingdale, IL seeks an IT Support Specialist to deliver front-line IT support and customer service to our user community, working closely with IT peers and providing remote hands-on support as needed.

Responsibilities include handling tickets, imaging and configuration of desktops, maintaining printer and conferencing services, supporting Office 365, Webex, Jabber, and our store/network environments, and contributing to server and WAN/LAN maintenance.