IT Support Specialist II

DriveTime Sales and Finance Company, LLC; Tempe (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(K) retirement plan

Tuition Reimbursement

Wellness program

In-house gym

Paid time off

Job summary

DriveTime Family of Brands, headquartered in Tempe, AZ, seeks an IT Support Specialist II to maintain day-to-day IT operations. You will provide hands-on support for corporate offices and remote staff, diagnose hardware/software/network issues, and mentor junior team members.

The role emphasizes customer service and efficient incident resolution. Ideal candidates have 5+ years of enterprise IT support, strong troubleshooting skills, and flexibility for after-hours support.

Qualifications

• 5+ years of end-user computing experience in an enterprise environment.
• High School diploma or equivalent.
• Hands-on experience providing technical support for laptop and desktop users.
• Strong troubleshooting across hardware, software, and network systems.
• Ability to work with minimal supervision.
• Flexibility for after-hours and/or weekend support as needed.

Responsibilities

• Delivering on-site and remote technical support for corporate offices and distributed teams.
• Evaluating, prioritizing, and resolving support tickets with clear stakeholder communication.
• Acting as an escalation resource for IT Support Specialist I.
• Diagnosing and troubleshooting issues related to hardware, software, and network systems.
• Managing multiple priorities, including ticket queues and walk-up requests.
• Leading and contributing to IT-related projects assigned by IT leadership.
• Collaborating with System Administrators on broader IT initiatives and improvements.
• Maintaining high standards of IT organization, cleanliness, and efficiency.

Skills

End-user support

Customer service

Communication

Mentoring/leadership

Troubleshooting

Education

High School diploma or equivalent

Tools

Intune

Autopilot

Office 365

VPN

MDM

Remote support tools

Job description

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That’s Nice, But What’s the Job?

In short, the IT Support Specialist II plays a key role in maintaining in the DriveTime day-to-day IT operations by providing hands-on technical support to both corporate offices and remote employees. This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service. As a more experienced team member, you’ll also serve as an escalation point, helping guide junior team members and contributing to larger IT initiatives and projects.

In long, as the IT Support Specialist II, you will be responsible for:

• Delivering on-site and remote technical support for corporate offices and distributed teams
• Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders
• Acting as an escalation resource for IT Support Specialist I team members
• Diagnosing and troubleshooting issues related to hardware, software, and network systems
• Managing multiple priorities, including ticket queues and walk-up support requests
• Leading and contributing to IT-related projects assigned by IT leadership
• Collaborating with System Administrators on broader IT initiatives and continuous improvements
• Maintaining high standards of IT organization, cleanliness, and operational efficiency

So What Kind of Folks Are We Looking For?

Self-motivated professionals who can work independently with minimal supervision

Strong multitaskers who thrive in a fast-paced, dynamic environment

Customer-focused individuals who deliver exceptional support and service

Effective communicators who can clearly explain technical issues to non-technical users

Team players who are comfortable mentoring and supporting junior team members

Problem-solvers who take initiative and approach challenges with a solutions-oriented mindset

The Specifics.

• 5+ years of end-user computing experience in an enterprise environment
• High School diploma or equivalent
• Hands-on experience providing technical support for laptop and desktop users
• Strong troubleshooting experience across hardware, software, and network systems
• Ability to work with minimal supervision
• Flexibility for after-hours and/or weekend support as needed

Nice to Haves.

• A+ certification
• Apple certifications or equivalent experience
• Experience with two-factor authentication tools
• Mobile Device Management (MDM) experience
• Intune and/or Autopilot experience
• Microsoft Office 365 (Outlook, Teams, etc.) experience
• VPN experience
• Remote support tools and troubleshooting experience

So What About the Perks?

• Medical, dental, and vision, oh my!
• DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement.
• We’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?

• DriveTime Family of Brands is Great Place to Work Certified!
• 90% of our rockstar employees say they feel right at home here.
• Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership.
• Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)

Hiring is contingent upon successful completion of our background and drug screening process.

DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.

Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrate big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives.

If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off!