Inside Sales

Imporex Glass Tools Inc; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Imporex Glass Tools Inc is seeking a Technical Consultant based in Orlando, Florida. This key role provides frontline product and service expertise, ensuring clarity and confidence in customer interactions. Responsibilities include real-time support regarding hardware selection, communication via phone and email, and assisting the Revenue Team with complex configurations.

Qualifications include at least two years of relevant experience, excellent troubleshooting and communication skills, and familiarity with CRM and POS systems. This full-time on-site position operates Monday to Friday, with occasional Saturday shifts.

Qualifications

• Minimum of two years of experience in technical sales, customer service, or product advisory.
• Excellent troubleshooting skills and ability to translate complex specifications into simple guidance.
• Strong communication skills, both written and verbal.

Responsibilities

• Provide real-time support and solutions to customers regarding hardware selection.
• Deliver clear, professional communication via phone, email, and live consults.
• Assist with quoting and presentations by advising the Revenue Team.

Skills

Troubleshooting skills

Communication skills

Bilingual in English and Spanish

Collaboration in fast-paced environments

Tools

CRM systems

POS systems

Google Workspace

Job description

Position Summary

Technical Consultant is a frontline product and service expert who collaborates with Revenue and Operations teams to deliver unmatched technical support to customers, field reps, and internal stakeholders. IGT’s technical consultant serves as a key bridge between product knowledge and customer success—ensuring accuracy, clarity, and confidence across every interaction. This role is strategic within IGT’s commercial engine.

Responsibilities

• Provide real-time support and solutions to customers regarding hardware selection, installation, and product specifications.
• Deliver clear, professional communication via phone, email, and live consults in office or showroom.
• Assist with quoting and presentations by advising the Revenue Team on complex product configurations.
• Document recurring questions and challenges to improve IGT’s internal knowledge base.
• Maintain and update customer cases in CRM and POS systems such as EKO, Google Workspace, and others.
• Conduct product demonstrations or training for staff and clients when applicable.
• Support IGT’s safety standards and warehouse handling protocols, including PPE use.
• Stay current on all IGT products and technical updates through internal learning.

Qualifications

• Minimum of two years of experience in technical sales, customer service, or product advisory.
• Excellent troubleshooting skills and ability to translate complex specifications into simple guidance.
• Proficient in CRM, POS, or collaboration tools.
• Strong communication skills, both written and verbal.
• Ability to thrive in fast-paced, collaborative environments with a sense of ownership.
• Bilingual in English and Spanish is preferred but not required.

Working Conditions

Full-time on-site position. Monday to Friday, 7:00 am to 4:00 pm; occasional Saturday shifts from 8:00 am to 12:00 pm.

EEO Statement

This Employer Participates in E-Verify.