IT Support Specialist I — Hybrid Role

Wellpoint Care Network; Milwaukee (WI); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wellpoint Care Network in Milwaukee, WI seeks an IT Specialist I to provide IT department support, respond to end-user requests, and perform basic technology administration tasks. This is a full-time, non-exempt, hourly position located in Milwaukee with a hybrid on-site/remote work arrangement.

Responsibilities include help desk support, device imaging, account management, backup and security tasks, and user training.

Qualifications

• Associate degree or 3+ years in Microsoft Server environment required.
• Experience supporting end users via help desk.
• Proficient with Windows 11 and Office 365.
• Knowledge of IP networking basics and DNS.
• Ability to lift up to 35 lb and travel to meetings as needed.

Responsibilities

• Respond to IT requests via the help desk ticket system and phone calls.
• Provide remote or desktop assistance with user requests when necessary.
• Manage user accounts, mailboxes, printers, etc.
• Escalate policy, procedure and project related requests to the Director of IT.
• Engage in and oversee basic and intermediate systems administration tasks.
• Provide training and support to user community.
• Maintain user security access to the Wellpoint file system.
• Restore user files from backup or archive upon request.
• Work with vendors to troubleshoot issues.

Skills

Windows 11 Desktop Administration

AD/Active Directory

O365 / Email Management

TCP/IP & DNS

Remote Desktop

VOIP systems

Backup & Antivirus

Imaging laptops/PCs

Customer support

Education

Associate degree or 3+ years MS Server environment

Tools

Office 365

Remote Desktop

VOIP systems

Backup solutions

Job description

Wellpoint Care Network in Milwaukee, WI seeks an IT Specialist I to provide IT department support, respond to end-user requests, and perform basic technology administration tasks. This is a full-time, non-exempt, hourly position located in Milwaukee with a hybrid on-site/remote work arrangement.

Responsibilities include help desk support, device imaging, account management, backup and security tasks, and user training.