IT Specialist I

Wellpoint Care Network; Milwaukee (WI); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wellpoint Care Network in Milwaukee, WI seeks an IT Specialist I to provide IT department support, respond to end-user requests, and perform basic technology administration tasks. This is a full-time, non-exempt, hourly position located in Milwaukee with a hybrid on-site/remote work arrangement.

Responsibilities include help desk support, device imaging, account management, backup and security tasks, and user training.

Qualifications

• Associate degree or 3+ years in Microsoft Server environment required.
• Experience supporting end users via help desk.
• Proficient with Windows 11 and Office 365.
• Knowledge of IP networking basics and DNS.
• Ability to lift up to 35 lb and travel to meetings as needed.

Responsibilities

• Respond to IT requests via the help desk ticket system and phone calls.
• Provide remote or desktop assistance with user requests when necessary.
• Manage user accounts, mailboxes, printers, etc.
• Escalate policy, procedure and project related requests to the Director of IT.
• Engage in and oversee basic and intermediate systems administration tasks.
• Provide training and support to user community.
• Maintain user security access to the Wellpoint file system.
• Restore user files from backup or archive upon request.
• Work with vendors to troubleshoot issues.

Skills

Windows 11 Desktop Administration

AD/Active Directory

O365 / Email Management

TCP/IP & DNS

Remote Desktop

VOIP systems

Backup & Antivirus

Imaging laptops/PCs

Customer support

Education

Associate degree or 3+ years MS Server environment

Tools

Office 365

Remote Desktop

VOIP systems

Backup solutions

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Specialist I

Full time Non Exempt - Hourly Milwaukee, WI, US

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

Our next IT Specialist I will provide IT Department support, via multiple channels, responsive care to end users and perform basic technology administration tasks.

Qualifications:

• Associate degree (A. A.) or better from an accredited college or technical school or three years+ of related experience in a Microsoft Server environment (Windows AD domains) required.
• Core Competencies:
  • Windows 11 Desktop Administration
  • Foundational Understanding of IP Phones
  • Foundational Understanding of AD
  • Imaging Laptop/PC’s
  • Basic Windows Server Administration
  • Basic TCP/IP Skills
  • Basic Understanding of DNS
  • Familiar with Backup solutions, and Antivirus Technologies
  • O365 Mailbox and resource management
  • Familiar with Wireless Technologies
  • Familiar with Remote Desktop technologies
  • Familiar with troubleshooting Multi-functional Devices
• Assist with managing VOIP phone and voice mail systems, including SMS messaging.
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Must have reliable smart phone with ability to text and check company email.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• Lift equipment up to 35 lb. as needed.
• A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required.

Duties:

Help Desk Support

• Respond to IT requests that come in via the help desk ticket system and phone calls.
• Provide remote or desktop assistance with user requests when necessary.
• Keep requests updated with status information and actions taken to resolve problems.
• Act as backup to the System Administrators.
• Escalate policy, procedure and project related requests to the Director of Information Technology.
• Engage in and oversee basic and intermediate systems administration tasks, such as the creation, modification, and maintenance of user accounts, mailboxes, printers, etc.
• Provide training and support to user community.
• Manage user security access to the Wellpoint file system.
• Restore user files from backup or archive upon request.
• Work with appropriate vendors to troubleshoot issues.

Computer Equipment and Services Installation and Configuration

• Engage in troubleshooting tasks related to basic and intermediate Information Technology hardware and software, including installation or replacement of hardware components, cabling, peripherals, drivers, software, customization of system settings, and resolution of end user issues. This will involve the lifting, handling, and transport of equipment as necessary.
• Work with Systems Administrators to support monitoring, analysis, and management of workstation health, including review of System logs, Disk Space Utilization, Processor and Memory Utilization, as well as Patch, Backup, and Cyber Security measures.
• Create and maintain policies that define user access to network equipment, software and services listed above.
• Work with appropriate vendors to troubleshoot network infrastructure and other issues.

Documentation and Peer Training

• Maintain up-to-date inventory/documentation on all computer equipment as well as software procedures.
• Engage in regular, active, and effective communication with clients as well as staff members.
• Responsible for keeping asset tracking up to date.

Agency Engagement

• All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees and workgroups, and by their communication and practice within their daily work and in the community.
• Participates in assigned meetings, events and learning as required.
• Other duties as assigned including serving in a coverage role for other department members.
• Full time.
• Moderate exposure to noise.
• May require travel to attend meetings and events.
• Hybrid on-site/remote work is available with reliable broadband connection. Expectation of being mostly on premise.

Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates, and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

Child Welfare and Foster Care

Support for youth who have aged out of care

Care Coordination and Wraparound services

Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

Professional education and clinical consultation (for organizations, schools, and individual/family)

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.

Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.

Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.

We are committed to enhancing diversity, equity and inclusion.

For more information, visit our website www.wellpointcare.org.