IT Support Specialist I – Healthcare Tech Help

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 42,000 - 73,000; Full time

Job summary

Johns Hopkins Medicine in Baltimore seeks an IT Support Technician to assess customer needs and resolve hardware and software issues. You will install and maintain computing devices and related software to ensure operations and user access, while communicating with customers and team members to keep everyone informed.

Ideal candidates have a high school diploma and up to 2 years in IT support, with strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent required.
• Less than 2 years IT support experience required.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Strong written and verbal communication with confidentiality.

Responsibilities

• Provides technical support by evaluating customer needs and resolving hardware and software issues.
• Installs and maintains computing devices and related software to ensure operations and user accessibility.
• Communicates with customers and team members to ensure updates and resolution of technical problems.

Skills

Communication

Attention to detail

Confidentiality

Team collaboration

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Johns Hopkins Medicine in Baltimore seeks an IT Support Technician to assess customer needs and resolve hardware and software issues. You will install and maintain computing devices and related software to ensure operations and user access, while communicating with customers and team members to keep everyone informed.

Ideal candidates have a high school diploma and up to 2 years in IT support, with strong Microsoft Office skills.