IT Help Desk Specialist I - Client Support

Johns Hopkins Medicine; Washington (District of Columbia); On-site; USD 28,000 - 49,000; Full time

Job summary

Johns Hopkins Health System in Baltimore, MD is seeking an IT Support Specialist to evaluate user needs and resolve hardware and software issues. You will install and maintain devices and software, ensuring accessible operations for users.

Ideal candidates have a high school diploma, under 2 years in IT support, and strong written and verbal communication with confidentiality and diplomacy. Team readiness and adherence to policies are essential.

Qualifications

• High School Diploma or equivalent required.
• Less Than 2 Years of Experience in IT support or a related field.
• Strong written and verbal communication with confidentiality and diplomacy.
• Completes basic to moderately complex business support assignments; data integrity focus.
• Proficiency with Microsoft Office: Excel, PowerPoint, Word, Outlook.

Responsibilities

• Provides technical support by evaluating customer needs and resolving hardware and software issues.
• Installs and maintains computing devices and related software, ensuring operations and user accessibility.
• Communicates with customers and team members to ensure updates and resolution of technical problems.

Skills

Technical support

Communication

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Johns Hopkins Health System in Baltimore, MD is seeking an IT Support Specialist to evaluate user needs and resolve hardware and software issues. You will install and maintain devices and software, ensuring accessible operations for users.

Ideal candidates have a high school diploma, under 2 years in IT support, and strong written and verbal communication with confidentiality and diplomacy. Team readiness and adherence to policies are essential.