IT Support Specialist I — Growth & Certifications (Onsite)

Mode5; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free Fridays

Competitive pay

Medical insurance

Dental insurance

Vision insurance

IRA with match

Certification support

Bonus program

Paid holidays

Vacation days

Casual environment

Employee events

Life insurance

Telecommuting option

Referral bonus

Job summary

Mode5 in Norfolk, VA is seeking an IT Support Specialist I to join our Support team. You will assist end users across Windows 11, Microsoft 365, and networked environments, delivering reliable desktop and remote support.

You’ll troubleshoot issues, configure devices, and collaborate with colleagues to keep client systems running smoothly. The role emphasizes customer service, professional growth, and working at Mode5’s Norfolk office.

Qualifications

• 1–2 years of remote and onsite desktop support experience.
• Experience with Windows 11 and Microsoft 365.
• Hands-on with Active Directory user administration and basic networking.
• MSP or technology consulting experience is a plus.

Responsibilities

• Troubleshoot and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Skills

Windows 11

Microsoft 365

Active Directory

Networking basics

Customer service

Tools

Active Directory

Networking

Job description

Mode5 in Norfolk, VA is seeking an IT Support Specialist I to join our Support team. You will assist end users across Windows 11, Microsoft 365, and networked environments, delivering reliable desktop and remote support.

You’ll troubleshoot issues, configure devices, and collaborate with colleagues to keep client systems running smoothly. The role emphasizes customer service, professional growth, and working at Mode5’s Norfolk office.