IT Support Specialist I — Dynamic, Customer-Focused Tech

Virgin Galactic; California (MO); On-site; USD 50,000 - 69,000; Full time

Job summary

Virgin Galactic is seeking an IT Support Specialist to deliver high-quality technical support across Windows 11 and macOS environments, with a focus on Microsoft 365. You will troubleshoot software and hardware issues, manage Active Directory tasks, and support remote and onsite users in a fast-paced setting.

The role requires familiarity with endpoint imaging, ticketing systems, and strong communication to ensure user satisfaction and quick issue resolution.

Qualifications

• 1+ year of IT support experience, ideally for 500+ employees.
• Willingness to learn new processes and technologies.
• Strong communication and attention to detail.

Responsibilities

• Provide high-quality IT support for Windows 11, macOS, and Office 365.
• Troubleshoot and resolve software/hardware issues onsite and remotely.
• Configure devices and deploy imaging per documented procedures.
• Manage Active Directory tasks: passwords, profiles, group changes.
• Utilize ticketing system and document resolutions clearly.
• Escalate complex issues with a summary of steps taken.

Skills

Active Directory

Microsoft 365

IT Support

Ticketing systems

Endpoint imaging

Windows 11

macOS

Tools

Microsoft MECM

Job description

Virgin Galactic is seeking an IT Support Specialist to deliver high-quality technical support across Windows 11 and macOS environments, with a focus on Microsoft 365. You will troubleshoot software and hardware issues, manage Active Directory tasks, and support remote and onsite users in a fast-paced setting.

The role requires familiarity with endpoint imaging, ticketing systems, and strong communication to ensure user satisfaction and quick issue resolution.