IT Support Specialist I

Mode5; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Free Fridays

Competitive pay

Medical insurance

Dental insurance

Vision insurance

IRA with match

Certification support

Bonus program

Paid holidays

Vacation days

Casual environment

Employee events

Life insurance

Telecommuting option

Referral bonus

Job summary

Mode5 in Norfolk, VA is seeking an IT Support Specialist I to join our Support team. You will assist end users across Windows 11, Microsoft 365, and networked environments, delivering reliable desktop and remote support.

You’ll troubleshoot issues, configure devices, and collaborate with colleagues to keep client systems running smoothly. The role emphasizes customer service, professional growth, and working at Mode5’s Norfolk office.

Qualifications

• 1–2 years of remote and onsite desktop support experience.
• Experience with Windows 11 and Microsoft 365.
• Hands-on with Active Directory user administration and basic networking.
• MSP or technology consulting experience is a plus.

Responsibilities

• Troubleshoot and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Skills

Windows 11

Microsoft 365

Active Directory

Networking basics

Customer service

Tools

Active Directory

Networking

Job description

Who We Are

Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an

Job Title

IT Support Specialist I

Department

Support

Location

Norfolk, Virginia

Job Type

Regular Full-Time

Who We Are

Mode5 is a leading IT Managed Services company providing world-class technology services to businesses for the past 23 years. We provide an exciting and stable work environment. With our strong growth, Mode5 is looking for talented people to join our team and is seeking an IT Support Specialist. This is not the typical stale IT job where you’re stuck working on the same old network and aging technologies with limited growth. Here, you will support many technologies, while partnering with talented people in your everyday work!

What You Need

As an IT Support Specialist, you will need a working knowledge of Microsoft technologies, workstations, and networks, along with a high value for customer service.

• Minimum of 1 to 2 years’ of remote and onsite desktop support experience
• Direct experience with Windows 11 and Microsoft 365
• Hands on experience with Active Directory user administration and basic networking
• Managed Services or Technology Consulting experience a plus!

Things You Will Do

As an IT Support Specialist, you will troubleshoot a wide variety of challenging issues such as the following:

• Troubleshoot, and resolve user support issues while maintaining customer satisfaction.
• Support desktops, software and networks in multiple environments.
• Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.

Your Benefits

At Mode5, your role will make a significant impact to our clients each day while providing the opportunity to work with new technologies each day. Here, you will grow and develop technically and professionally. We take personal development seriously, and love to promote within.

• Free Fridays! – Every other Friday off. Paid!
• Competitive Compensation
• Medical, Dental, and Vision Insurance
• Simple IRA Savings Plan with Company Match
• Certification Assistance and Bonus Reward Program
• Paid Holidays and Vacation Days
• Causal Work Environment
• Employee Social Events
• Life Insurance Coverage
• Incidental Telecommuting
• Employee Referral Bonus

Alt. Titles: IT Support Specialist, IT Desktop Specialist, IT Helpdesk, , IT Support Technician

Must be available to work at our Norfolk office.

We are an Equal Opportunity Employer