IT Support Specialist I - Fort Smith, AR

Hytrol Conveyor Company, Inc; Fort Smith (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Hytrol Conveyor Company, Inc. seeks an IT Support Specialist I to deliver hands-on technology support at our Fort Smith manufacturing facility. You will troubleshoot desktops, laptops, printers, scanners, and mobile devices while supporting Windows 10/11, Microsoft 365, Outlook, and Teams.

Join a team coordinating with corporate infrastructure, applications, and cybersecurity groups. You will document incidents, maintain equipment inventories, and contribute to IT projects across office,

Qualifications

• Associate degree or equivalent combination of education and experience.
• At least 2 years of desktop/support/IT operations experience.
• Experience supporting Windows, Microsoft 365, user accounts, hardware, and network connectivity.
• Familiarity with Active Directory or Microsoft Entra ID.
• Experience using an IT ticketing or service-management system.
• Strong problem-solving, documentation, and customer-service skills.
• Ability to work independently and safely in office, warehouse, and production environments.

Responsibilities

• Provide Tier 1 technical support.
• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, printers, and peripherals.
• Manage lifecycle of ~200 workstations including imaging, deployment, inventory, and disposal.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and company apps.
• Administer Active Directory/Microsoft Entra ID tasks (create accounts, MFA, password resets).
• Prepare equipment for new employees and recover access for departures.
• Diagnose basic network issues (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Support office and manufacturing tech (RF devices, industrial PCs, scanners, printers).
• Record incidents in ITSM, update status, document resolutions.
• Escalate issues to corporate IT teams (infrastructure, applications, security).
• Assist with server, file-share, backup, patch-management as assigned.
• Maintain inventory records of endpoints, peripherals, software, licenses.
• Create knowledge articles and procedures.
• Identify recurring issues and suggest improvements.
• Participate in IT projects, deployments, and tech rollouts.
• Travel to other Hytrol facilities periodically for support.
• Follow cybersecurity, change-management, data-protection, and governance standards.
• Provide limited after-hours or emergency support when scheduled.

Skills

Windows administration

Active Directory / Microsoft Entra ID

Networking fundamentals

Microsoft 365 / Office apps

Customer service / communication

Ticketing / ITSM

Education

Associate degree in information technology, computer science, cybersecurity, networking, or a related discipline; or an equivalent combination of education, technical certifications, and professional experience

Tools

Halo ITSM

IT ticketing system

Job description

IT Support Specialist I - Fort Smith, AR

6500 Jenny Lind Rd, Fort Smith, AR 72908, USA

Job Description

Posted Thursday, September 3, 2026 at 5:00 AM

Welcome to Hytrol Careers

Overview

Hytrol is seeking an IT Support Specialist I to provide hands-on technology support at our Fort Smith manufacturing facility.

This position supports employees across office, production, warehouse, and operational areas. The specialist will troubleshoot hardware, software, account, connectivity, printing, and business-system issues; deploy and maintain endpoints; document work through the IT service-management platform; and coordinate with Hytrol’s corporate infrastructure, applications, and cybersecurity teams.

The ideal candidate combines strong technical troubleshooting with patience, communication, and an understanding that reliable technology is essential to production and business operations.

Responsibilities

• Provide Tier 1 technical support
• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, mobile devices, and related peripherals
• Help manage the lifecycle of approximately 200 workstations, including imaging, deployment, inventory, patching, replacement, and secure disposal
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other company applications
• Administer routine Active Directory and Microsoft Entra ID tasks, including account creation, group membership, password resets, MFA, permissions, and access changes
• Prepare equipment and access for new employees and complete access removal and equipment recovery for departing employees
• Diagnose basic network and connectivity issues involving TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, cabling, and network-connected devices
• Support office and manufacturing technology, including shared production workstations, industrial PCs, RF devices, barcode scanners, and label printers
• Record incidents and service requests in the ITSM platform, maintain accurate status information, and document resolutions.
• Escalate infrastructure, application, ERP, and security issues to the appropriate corporate IT teams
• Assist with routine server, file-share, print-service, backup, monitoring, and patch-management activities as assigned
• Maintain endpoint, peripheral, software, and license inventory records
• Create and maintain knowledge articles, procedures, equipment records, and user instructions
• Identify recurring issues and recommend automation, workflow, documentation, or process improvements
• Participate in IT projects, equipment deployments, facility changes, and technology rollouts
• Travel to other Hytrol facilities periodically to provide technical support and assist with IT projects as business needs require
• Follow Hytrol’s cybersecurity, change-management, data-protection, safety, and governance standards
• Provide limited after-hours or emergency support when scheduled or approved

Qualifications

• Associate degree in information technology, computer science, cybersecurity, networking, or a related discipline; or an equivalent combination of education, technical certifications, and professional experience
• At least 2 years of professional experience in desktop support, service-desk support, IT operations, or a related position
• Hands-on experience supporting Windows computers, Microsoft 365 applications, user accounts, hardware, peripherals, and network connectivity
• Working knowledge of Active Directory or Microsoft Entra ID
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi‑Fi, and VPN troubleshooting
• Experience using an IT ticketing or service-management system
• Strong problem-solving, documentation, communication, and customer-service skills
• Ability to work independently while remaining aligned with corporate IT standards and priorities
• Ability to work safely in office, warehouse, and production environments

Preferred Qualifications

• Experience supporting IT in a manufacturing, warehouse, or distribution environment
• Experience supporting RF devices, barcode scanners, industrial computers, and label printers
• Experience with Microsoft Entra ID, endpoint-management platforms, remote-support tools, patch management, and asset management
• Familiarity with Halo ITSM or a comparable ITSM platform
• Basic Windows Server, file-share, print-service, and PowerShell experience
• CompTIA A+, Network+, Microsoft Endpoint Administrator, or ITIL Foundation certification
• Experience contributing to IT deployments, process improvements, workflow automation, or knowledge-base development

Education

High School Diploma or GED Required

Thank you for visiting our careers page.

6500 Jenny Lind Rd, Fort Smith, AR 72908, USA