Onsite IT Support Technician I – Help Desk

Cross Resource Group; Richland (WA); On-site; USD 69,000 - 80,000; Full time

Benefits offered by this job

Medical coverage after 30 days

Weekly pay

Referral bonuses

401(k) eligibility after 12 months

Washington paid sick leave

Job summary

Cross Resource Group is seeking an entry-level IS Computer Support Technician I to deliver Tier I help desk and desktop support at a secure facility in Richland, WA. This contract role covers user assistance, software installs, and inventory control within established procedures.

The ideal candidate has basic client-server/LAN knowledge, excellent communication, and the ability to work the 4×10 onsite schedule. U.S. citizenship is required for access to the facility.

Qualifications

• High school diploma or GED is required.
• One of the following education and experience combinations: associate degree in a computer-related field; unrelated associate degree plus one year of directly related information systems or help desk experience; or high school diploma/GED plus three years of directly related information systems or help desk experience.
• Basic knowledge of client-server infrastructure, computer and help desk support, local-area networks, and desktop computer architecture.
• Practical understanding of duties performed in a computer support field environment.
• Strong oral and written communication, including technical documentation and procedure writing.
• Ability to work the onsite 4×10 schedule in Richland, Washington.
• U.S. citizenship.

Responsibilities

• Respond promptly and courteously to help desk requests and provide Tier I technical assistance to end users.
• Identify, document, troubleshoot, and resolve common desktop, software, account, connectivity, and peripheral issues within established procedures.
• Escalate incidents that require deeper application, infrastructure, cybersecurity, or operations support while preserving accurate notes and handoffs.
• Support information systems analysts with applications, operations, workstation deployments, software installation, updates, licensing, and inventory control.
• Help users make effective use of approved information technology and business systems through clear guidance and follow-up.
• Create and maintain software documentation, work instructions, troubleshooting notes, and other written technical communication.
• Coordinate professionally with customers and vendors to resolve computer problems.
• Work independently and as part of a team while following site procedures, security expectations, and safety requirements.

Education

Associate degree in computer-related field

Unrelated associate degree + 1 year related help desk experience

High school diploma or GED + 3 years related help desk experience

Tools

ServiceNow

Jira Service Management

Active Directory/Entra ID

Microsoft 365

Job description

Cross Resource Group is seeking an entry-level IS Computer Support Technician I to deliver Tier I help desk and desktop support at a secure facility in Richland, WA. This contract role covers user assistance, software installs, and inventory control within established procedures.

The ideal candidate has basic client-server/LAN knowledge, excellent communication, and the ability to work the 4×10 onsite schedule. U.S. citizenship is required for access to the facility.