IT Support Specialist I
Texas State University
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Benefits offered by this job
Job summary
Texas State University in San Marcos seeks an IT Support Specialist I to provide day-to-day technical assistance for university-owned resources. The role requires excellent communication, tact, and teamwork to install, troubleshoot, and support hardware, OS, and software for Windows and Apple systems.
The position is full-time in the Managed Services department, with CJIS certification or eligibility within 90 days and occasional extended hours to meet business demands.
Qualifications
- Experience providing technical support in higher education or professional environments.
- Strong verbal and written communication skills to explain technical information to non‑experts.
- Ability to troubleshoot issues and guide users to solutions.
- Support via phone, email, chat, remote tools, and in-person interactions.
- Organizational skills to manage multiple tasks and follow up.
- Ability to create and update technical documentation and knowledge base.
Responsibilities
- Install, configure, and maintain desktop hardware, software, OS images, and peripherals on university computers.
- Troubleshoot and resolve issues on Windows and Apple desktops.
- Provide technical support via phone, email, chat, remote tools, or in person.
- Collaborate with back‑office teams to resolve complex issues.
- Assist with inventory management of computing equipment.
- Document internal practices, policies, and resolutions for the knowledge base.
Skills
Tools
Job description
2026755
IT Support Specialist I
IT Support Specialist I
San Marcos
Managed Services
Open Recruiting
Full-Time
Permanent
$4,200.00
Non-Exempt
- Experience providing technical support, customer service, or help desk services in a higher education or professional environment.
- Strong verbal and written communication skills, including the ability to explain technical information to individuals with varying levels of technical experience.
- Ability to troubleshoot technology issues, identify potential causes, and guide users through appropriate solutions.
- Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions.
- Strong organizational skills and attention to detail, including the ability to perform multiple tasks with frequent interruption, manage priorities, and provide timely follow-up on customer requests.
- Ability to create, maintain, and update technical documentation, knowledge articles, and internal practices.
- 2+ years of previous customer service or technical support experience.
- Experience using an IT service management or ticketing platform, such as TeamDynamix, ServiceNow, Jira Service Management, or a comparable system.
- Experience using remote support tools and desktop management tools to support and administer Windows and Apple devices (including Active Directory / directory services).
- Experience deploying, diagnosing, troubleshooting, and repairing computer hardware and network printers in a multi-user environment.
- Experience installing, configuring, and supporting operating systems and software applications, including Windows, macOS, Microsoft 365, and other productivity software.
- Knowledge of customer service, incident management, networking, IT security protocols, and troubleshooting best practices.
- Demonstrated ability to work collaboratively within a team to support stakeholders knowledgeably and with professionalism.
The Client Solutions department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.
- Install, configure, and maintain desktop hardware, software, operating system images, and peripherals on university-owned computers.
- Troubleshoot and resolve hardware, software, and connectivity issues on Windows and Apple desktop systems.
- Provide technical support via phone, email, chat, remote-support tools, or in-person interactions.
- Work closely with back-office teams when necessary to ensure complex technical issues are resolved efficiently.
- Assist with inventory management and tracking of computing hardware within supported departments.
- Accurately document internal practices, policies, and resolutions to maintain a robust team knowledge base.
Criminal Justice Information Services (CJIS) certification or eligibility to acquire certification within the first 90 days of employment.
Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays.
08/26/2026
Yes
Monday, Tuesday, Wednesday, Thursday, Friday
8:00AM
5:00PM
Applicant must have a valid Texas Driver's License and be a driver in good standing with less than ten (10) points deducted for driving infractions as determined by the employer driving standards system.
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
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