Research IT Specialist

Texas State University; San Marcos (TX); On-site; USD 72,000 - 77,000; Full time

Benefits offered by this job

Exceptional health insurance

Vacation and sick leave

Tuition support

Training and development courses

Job summary

Texas State University in San Marcos is seeking a Research IT Specialist to provide operational and technical support for enterprise research technologies, including desktop systems and web applications. The successful candidate will troubleshoot hardware and software issues while ensuring secure and efficient technology operations.

This role requires strong communication skills and the ability to manage multiple priorities in a customer-focused environment. Benefits include exceptional health insurance and tuition support.

Qualifications

• Bachelor’s degree and three years of related experience.
• Experience troubleshooting software and systems integration.
• Strong customer service and communication skills.

Responsibilities

• Provide technical support for desktop hardware and applications.
• Troubleshoot hardware, software, and networking issues.
• Support departmental websites and web applications.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Problem-solving

Education

Bachelor’s degree

Tools

Web applications

Networking

AI tools

Job description

Posting Number

2026650

Posting/Functional Title

Research IT Specialist

University Pay Plan Title

Electronic Research Specialist

Location

San Marcos

Department

Research IT

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$6,000.00 - $6,483.72

Job Category

Exempt

Required Qualifications

• Bachelor’s degree and three years of related experience.
• Experience supporting hardware, operating systems, enterprise applications, endpoint technologies, networking, and user devices in a multi-user environment.
• Experience troubleshooting software, authentication, access, application performance, and systems integration issues.
• Experience supporting websites, web applications, content management systems, or web-based platforms.
• Strong and responsive customer service, communication, training, documentation, organizational, and problem‑solving skills.
• Ability to maintain confidentiality and safeguard sensitive institutional and research information.

Preferred Qualifications

• Experience supporting eRA systems such as Kuali, Cayuse, Huron, InfoEd, Streamlyne, or similar platforms.
• Experience supporting AI tools, workflow automation solutions, analytics platforms, dashboards, or reporting systems.
• Experience with website platforms such as WordPress, SharePoint, Drupal, Gato, Calico, or similar technologies.
• Experience with endpoint management, software deployment, cybersecurity practices, vulnerability remediation, or IT asset management.
• Familiarity with research administration, sponsored programs, compliance operations, or higher education environments.

Job Description

The Research IT Specialist provides operational and technical support for the Division of Research technology environment, including desktop systems, enterprise applications, electronic research administration (eRA) platforms, websites, conferencing technologies, and emerging AI‑enabled tools.

This position serves as a primary resource for troubleshooting hardware, software, authentication, networking, and systems access issues while supporting secure, reliable, and efficient technology operations. The Specialist assists with administration of research administration systems, website maintenance, workflow automation tools, analytics resources, and user support services.

The successful candidate is a customer‑focused technology professional with strong troubleshooting skills, the ability to manage multiple priorities, and the ability to communicate technical information to diverse audiences.

Job Duties

• Provide technical support for desktop hardware, laptops, mobile devices, printers, operating systems, peripherals, and enterprise applications.
• Troubleshoot and resolve hardware, software, networking, authentication, access, and systems integration issues.
• Support administration and user assistance for eRA systems and related proposal, compliance, and award management platforms.
• Maintain user accounts, permissions, role‑based security, and access controls for departmental and enterprise systems.
• Support departmental websites, web applications, content management systems, and web‑based services.
• Assist with implementation and support of workflow automation, reporting tools, dashboards, AI‑enabled solutions, and operational technologies.
• Support conferencing, audiovisual, livestreaming, and hybrid meeting technologies for research operations and events.
• Coordinate with university IT, vendors, developers, and functional offices to resolve issues and implement technology improvements.
• Create and maintain technical documentation, training materials, knowledge‑base resources, inventory records, and standard operating procedures.
• Monitor technology resources for performance, security, reliability, and compliance and perform other duties as assigned.

Additional Information to Applicants

The Division of Research seeks a technology professional with strong technical support, systems administration, and customer service skills to support enterprise research technologies and digital initiatives. The successful candidate will contribute to research operations, technology modernization, website services, AI‑enabled tools, and continuous improvement efforts that enhance support services and operational efficiency.

Please note that this position may require occasional extended hours for upgrades, events, testing, or operational deadlines outside of normal business hours defined as Monday‑Friday 8am‑5pm.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Certifications
• Project Portfolio or Documentation Samples
• Veteran’s Preference Documents
• Additional Supporting Materials

Legal and Required Notices

Texas State University is committed to a policy of non‑discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I‑9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E‑Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I‑9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Benefits

Exceptional health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Vacation, holidays, sick leave, and more to maintain a healthy work‑life balance.

FREE wellness program, mother and family‑friendly resources to support your personal well‑being.

Training, development courses, certifications, and educational support programs.

Campus community with numerous social and professional networks.

Tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement plans with strong employer contributions.

Contact

For more information about the job posting and benefits, please visit the Texas State University Human Resources website.