IT Support Specialist I

Empath Health; Ocala (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Empath Health in Ocala, FL is seeking an IT Support Specialist to join our on-site team, providing hands-on end-user support and maintaining devices and software. You will work across the organization to resolve issues, configure equipment, and assist with IT projects in a mission-driven healthcare setting.

The role emphasizes service orientation, clear communication, and reliability, with opportunities for CEU support, tuition reimbursement, and career advancement as part of a collaborative

Qualifications

• Associate’s degree required (Bachelor’s preferred) in a related field.
• Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices).
• Experience providing hands-on technical support, including remote troubleshooting and help desk support.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Valid Florida driver’s license with reliable transportation to support on-site needs.

Responsibilities

• Provide hands-on technical support for end users, resolving hardware, software, and system issues both remotely and on-site.
• Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one.
• Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources.
• Document issues, resolutions, and trends to improve response times and prevent recurring problems.
• Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives.
• Deliver responsive, service-oriented support while escalating more complex issues when appropriate.

Skills

Windows OS

Microsoft Office

End-user hardware

Education

Associate’s degree (Bachelor’s preferred)

Tools

Dell hardware

HP hardware

Mobile devices

Job description

Empath Health is seeking an IT Support Specialist to join our team in an on-site role supporting day-to-day technology needs across the organization.

This position is ideal for someone who enjoys hands-on troubleshooting, building relationships with end users, and being a reliable resource for technical support. You’ll play a key role in keeping our systems running smoothly, from setting up equipment to resolving issues and supporting ongoing IT initiatives.

If you’re service-driven, detail-oriented, and enjoy working in a collaborative environment, this is a great opportunity to make an impact in a mission-driven healthcare organization.

Location: Ocala, FL (on-site)

What you’ll Do

• Provide hands-on technical support for end users, resolving hardware, software, and system issues both remotely and on-site
• Install, configure, and deploy end user equipment, ensuring systems are set up efficiently and correctly from day one
• Maintain and track IT equipment inventory, supporting lifecycle management and availability of resources
• Document issues, resolutions, and trends to improve response times and prevent recurring problems
• Partner with IT team members to support projects, system upgrades, and ongoing infrastructure initiatives
• Deliver responsive, service-oriented support while escalating more complex issues when appropriate

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You’ll Need

• Associate’s degree required (Bachelor’s preferred) in a related field
• Strong foundational knowledge of Windows environments, Microsoft Office, and end user hardware (Dell, HP, mobile devices)
• Experience providing hands-on technical support, including remote troubleshooting and help desk support
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Valid Florida driver’s license with reliable transportation to support on-site needs

What You’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.