IT Support Specialist I

Bonadio; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

The Bonadio Group is seeking an IT Support Specialist for our Dallas, TX office. You will work closely with the IT team to provide timely, friendly desk-side and phone support to users across locations.

This is an on-site role with a focus on growing technical and professional skills in a fast-paced, client-service environment. Responsibilities include handling ServiceNow tickets, hardware/software troubleshooting, device provisioning, and inventory management with monday.com.

Qualifications

• Associate degree in information technology or equivalent.
• Help Desk Certification (ITIL, HDI) and/or help desk experience.
• Strong interpersonal and communication skills.
• Must be able to lift at least 50 pounds and have no mobility limitations.
• Ability to start promptly at 8:00 a.m. CDT.

Responsibilities

• Provide technical assistance for requests via ServiceNow, phone, email, and in person.
• Support hardware and software issues over the phone and on-site.
• Use call tracking software to manage work.

Skills

Interpersonal skills

Education

Associate degree in IT

ITIL/HDI certification

Tools

ServiceNow

monday.com

Microsoft 365

InTune

Windows 11

Job description

The Bonadio Group is currently seeking an IT Support Specialist in our Dallas, Texas office. A qualified candidate would work closely with the IT team to provide timely, accurate and friendly deskside and telephone technical support to our Albany office users as well as the firm. This role requires the ability to continually learn and use new technical and professional skills, to work in a fast-paced, client-service environment, and to continually satisfy users. This is an on-site position.

Responsibilities:

• Provide technical assistance for incoming requests to the ITS via ServiceNow ticketing system, phone, email, and walk-up end users.
• Provide support for hardware and software issues over the phone and in-person.
• Utilize call tracking software to track and manage work.
• Install, configure, and set up computers, peripherals, and equipment for users.
• Support for iPhones, iPads, Android devices and their associated operating systems.
• Manage and track computer inventory in monday.com.
• Maintain and support video conference meetings.
• Knowledgeable in installing and troubleshooting software and computer hardware such as:
  • Monitors
  • Docking station
  • Scanners
  • Adobe Pro
  • Browsers such as Google Chrome and MS-Edge
• Knowledge of the Microsoft technologies, Microsoft 365, InTune, and Microsoft Windows 11.
• Other duties will be assigned based on abilities.

Required:

• A minimum of an associates degree in information technology or equivalent.
• Help Desk Certification (ITIL, HDI) and/or help desk environment experience
• Strong interpersonal skills with an ability to communicate clearly and effectively.
• Must be able to lift at least 50 pounds and have no limitations with mobility
• Ability to start promptly at 8:00 a.m. CDT

Hours of Operation:

• This is a full-time, in-office, hourly position
• Our office hours are from 8:00 a.m. CDT until 5:00 p.m. CDT Monday through Friday
• Our summer hours are from 8:00 a.m. CDT until 5:00 p.m. CDT Monday through Thursday, and from 8:00 a.m. CDT until 12:00 p.m. CDT on Friday
• The ability to work additional hours during our tax season: fall (September through November), and winter (February through April) is critical. During these busy seasons, Saturdays will be worked from home and staggered with hours being from 8:00 a.m. CDT until 12:00 p.m. CDT
• Our team has an equitable rotating On Call schedule as follows: Monday through Friday from 5:00 p.m. CDT until 10:00 p.m. CDT, and weekends from 8:00 a.m. CDT until 10:00 p.m. CDT.

At The Bonadio Group, we believe that an inclusive work environment allows all our people to achieve their greatest potential and the greatest results for our clients and communities. Bonadio is committed to the principle of equal treatment and opportunity for all people. The Firm is committed to fostering and managing diversity in the workplace as an integral part of its practice and service to clients. The Firm values the rich variety of perspectives and experiences offered by those of different backgrounds. This diversity strengthens our institution and enables it to better respond to our clients’ needs in an increasingly global profession.

In the fast-changing accounting industry, The Bonadio Group is always on the cutting edge of growth and innovation. With our great mentoring and training programs, you’ll be exposed to diversity of work, the ability to tackle more interesting issues, and have a path to Partnership. You’ll be working with great people and great clients where you can truly make a difference. You’ll be glad you did!

The Bonadio Group is unable to accept unsolicited resumes from third-party recruiters who do not have a written contractual agreement for a specific position along with approval to submit from the Talent Management team.

EOE/AA Disability/Veteran